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The Politics of Public Services

A Service Characteristics Approach

Datos Bibliográficos

ID11916445
AutoresRichard Batley (0000-0002-0397-0956, University of Birmingham, autor de correspondencia), Claire Mcloughlin (0000-0003-2021-4121, University of Birmingham)
Año2015
Volumen74
Páginas275-285
Fecha de publicación2015-06-14
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaWorld Development (JOURNAL)
Identificadores de la revistaISSN: 0305-750X • E-ISSN: 1873-5991
EditorialElsevier BV (PUBLISHER)
DOI10.1016/j.worlddev.2015.05.018
OpenAlexW1844273045
IdiomaEN
Citas recibidas43
Referencias citadas36

Politics is widely regarded as affecting and being affected by the performance of public services, yet little research differentiates between services in exploring these effects. The article addresses this gap by proposing a framework for understanding and comparing the politics of different services. It identifies how the nature of the good, type of market failure, tasks involved in delivery, and demand for a service—hitherto regarded largely as economic and managerial concerns—affect political commitment, organizational control, and user power. Policy responses can be targeted to address service characteristics where they present opportunities or constraints to better services

Affect (linguistics · Business · Control (management · Economics · Management · Political science · Politics · Power (physics · Public economics · Public relations · Public service · Service (business · Service delivery framework · Sociology · Healthcare innovation and challenges · Public Policy and Administration Research · Social Policy and Reform Studies · Marketing

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Obras citantes distintas43
Citas por año4,3
Intervalo de citas2016 - 2026 (11)
Velocidad de citacióncurrent
Altamente citadoNo
Tipos de citaNeutras: 43
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