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The Impact of Intelligent Services on Customer Satisfaction in the China Hotel Industry

Datos Bibliográficos

ID12974286
AutoresBo Zhou (0009-0002-9984-1557, Anqing Normal University), Tian Tian (0000-0001-8436-7739, Anqing Normal University), Alice H Y Hon (0000-0002-1982-7345, Hong Kong Polytechnic University, autor de correspondencia)
Año2025
Volumen21
Número4
Páginas1087-1112
Fecha de publicación2025-03-31
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaJournal of China Tourism Research (JOURNAL)
Identificadores de la revistaISSN: 1938-8160 • E-ISSN: 1938-8179
EditorialTaylor & Francis (PUBLISHER • GB)
DOI10.1080/19388160.2025.2484542
OpenAlexW4409409977
IdiomaEN
Citas recibidas1
Referencias citadas78

Advertising · Business · China · Consumer satisfaction · Customer delight · Customer retention · Customer satisfaction · Hotel industry · Service (business · Service quality · Tourism · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing

  • Human-Robot Interaction in Service Delivery (HRISD) Framework

    Kangping Wang, Haiyan Kong et al.•Journal of China Tourism Research•2026

  • Satisfaction

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  • Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay

    Open Access•Christian Homburg, Nicole Koschate et al.•Journal of Marketing•2005

  • Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

    Open Access•Mohammed Ismail El-Adly, Mohammed Ismail El‐Adly•Journal of Retailing and Consumer…•2019

  • The American Customer Satisfaction Index

    Open Access•Claes Fornell, Michael D Johnson et al.•Journal of Marketing•1996

  • An introduction to cognitive dissonance theory and an overview of current perspectives on the theory.

    Eddie Harmon-Jones, Judson Mills•Cognitive Dissonance•2019

  • How to calculate privacy

    Bo Song, Hongda Xu et al.•Current Issues in Tourism•2024

  • The inclusion of minority groups in tourism workforce

    Open Access•Alice H Y Hon, Emmanuel Gamor•International Journal of Tourism…•2022

  • Consumers’ Ethical Perceptions of Autonomous Service Robots in Hotels

    Open Access•Boyu Lin, Woojin Lee et al.•Journal of Hospitality & Tourism…•2024

  • The Impact of Artificial Intelligence (Ai) on Guest Satisfaction in Hotel Management

    Open Access•Hadeel Sa’ad AL-HYARI, Hisham Mohammad AL-SMADI et al.•GeoJournal of Tourism and Geosites•2023

  • How Tourists Perceive the Usefulness of Technology Adoption in Hotels

    Pimtong Tavitiyaman, Xinyan Zhang et al.•Journal of China Tourism Research•2020

  • Understanding the mediated moderating role of customer expectations in the customer satisfaction model

    Open Access•Ipkin Anthony Wong, Leonardo A N Dioko•Tourism Management•2013

  • Evolving customer expectations of hospitality services

    Open Access•Feng Hu, Thorsten Teichert et al.•Tourism Management•2019

  • Attitudes of hotel customers towards the use of service robots in hospitality service encounters

    Open Access•Ahu Yazici Ayyildiz, Muhammed Baykal et al.•Technology in Society•2022

Obras citantes distintas1
Citas por año1
Intervalo de citas2026 - 2026 (1)
Velocidad de citacióncurrent
Altamente citadoNo
Tipos de citaNeutras: 1
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