Don’t Isolate Yourself in Workplace

A Serial Mediation Model of How Does Relationship Conflict Reduce Knowledge Employee’s Creativity

Datos Bibliográficos

ID13675828
AutoresChungwai So (0000-0003-0087-4106, Shanghai International Studies University), Qichun Yao (0000-0003-3783-2014, Shanghai International Studies University), Xinyue Lin (0000-0001-9715-1494, Shanghai International Studies University), Juan Du (0000-0001-7846-1905, Shanghai International Studies University, autor de correspondencia)
Año2023
Volumen128
Número5
Páginas3644-3671
Fecha de publicación2023-09-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaPsychological Reports (JOURNAL)
Identificadores de la revistaISSN: 0033-2941 • E-ISSN: 1558-691X
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/00332941231200424
PMID37655365
OpenAlexW4386347362
IdiomaEN
Citas recibidas2
Referencias citadas111

Past studies have revealed that relationship conflict has negative effects on individual performance. To avoid the losses caused by such conflicts, individuals often choose to avoid interacting with coworkers instead of confronting the issues. However, our present study sheds light on the dark side of this avoidance strategy: it may diminish an individual's creativity. Our study aimed to examine the appropriate response for knowledge employees when faced with relationship conflict. The results indicate that relationship conflict triggers a sequential response, which significantly hampers the creativity of knowledge employees. Specifically, coworker ostracism and knowledge hoarding play serial mediating roles in the impact of relationship conflict on the creativity of knowledge employees. Furthermore, the level of emotional intelligence determines the ability of knowledge employees to effectively manage the negative consequences of relationship conflict. The results provide theoretical and practical insights that help to better explain the impact of relationship conflict on creativity

Creativity · Hoarding (animal behavior · Mediation · Ostracism · Emotional Intelligence and Performance · Job Satisfaction and Organizational Behavior · Knowledge Management and Sharing · Psychology · Social Psychology