If we implement it, will they come? User resistance in post-acceptance usage behaviour within a business intelligence systems context

The aim of this article is to examine individual, corporate and technology-related factors that shape user resistance in business intelligence systems (BIS) post-acceptance usage behaviour. The author develops a conceptual framework and a series of propositions, grounded on previous studies of user resistance to information systems (IS) and post-acceptance usage. The framework proposes that three individual-level variables (loss of power, change in decision-making approach, change of job or job skills), four corporate-level variables (information culture, communication, user training, service quality) and a technology-related variable (system issues) can be attributed to fuel user resistance towards BIS post-acceptance usage stages. A series of propositions is offered that aims to stimulate empirical research in this topical subject. Despite wide acknowledgement of the importance of user resistance for IS implementation success, this area has been under-researched in the field of BIS. This article draws insights from theoretical and empirical studies to shed some light on this area. A framework is presented which transcends previous works on user resistance to IS by looking at the context of BIS use within the voluntary use environment

Business Intelligence · Knowledge management · Big Data and Business Intelligence · Computer Science · Knowledge Management and Sharing · Psychology · Technology Adoption and User Behaviour

• Organizations

  W Richard Scott•Organizations•1987

  Añadir item

• Investigating User Resistance to Information Systems Implementation

  Hee‐woong Kim, Kim Kim et al.•MIS Quarterly•2009

  Añadir item

• How Habit Limits the Predictive Power of Intention

  Moez Limayem, Sabine Gabriele Hirt et al.•MIS Quarterly•2007

  Añadir item

• Information Technology Adoption Across Time

  Elena Karahanna, Detmar W Straub et al.•MIS Quarterly•1999

  Añadir item

• Business Intelligence and Analytics

  Hsinchun Chen, Roger H L Chiang et al.•MIS Quarterly•2012

  Añadir item

• Information Technology Implementation Research

  Open Access•Randolph B Cooper, Robert W Zmud•Management Science•1990

  Añadir item

• Service Quality

  Leyland F Pitt, Leyland Pitt et al.•MIS Quarterly•1995

  Añadir item

• Understanding Information Systems Continuance

  Anol Bhattacherjee•MIS Quarterly•2001

  Añadir item

• A Theoretical Extension of the Technology Acceptance Model

  Open Access•Vivek Venkatesh, Viswanath Venkatesh et al.•Management Science•2000

  Añadir item