Task Requirements and Media Choice in Collaborative Writing

Datos Bibliográficos

ID15215752
AutoresRobert Kraut, Robert E Kraut (0000-0002-8554-2137, autor de correspondencia), Jolene Galegher (Carnegie Mellon University), R Fish (0000-0001-7198-0403), Barbara L Chalfonte (Princeton University), Barbara Chalfonte
Año1992
Volumen7
Número4
Páginas375-407
Fecha de publicación1992-12-01
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaHuman-Computer Interaction (JOURNAL)
Identificadores de la revistaISSN: 0737-0024 • E-ISSN: 1532-7051
EditorialTaylor & Francis (PUBLISHER • GB)
DOI10.1207/s15327051hci0704_2
OpenAlexW2109409667
IdiomaEN
Citas recibidas15
Referencias citadas26

Modalities such as face-to-face meetings permit rich communication, which involves both expressiveness and interactivity. Modalities such as text annotation or electronic mail, however, limit both. Contingency theory, as applied to collaborative writing, says that as the equivocality of the writing task increases, communication modalities that support rich communication are more likely to be used. In addition, it says that if these modalities are used, equivocal tasks can be carried out with greater ease and better results. This article explores these hypotheses using multiple data sources: an interview study tracing the history of 55 published collaborative articles, two field experiments comparing the use of face-to-face communication and electronic mail as media for collaborative writing, and a laboratory experiment comparing voice and text as media for annotating documents. Taken together, the findings of these investigations are loosely consistent with a contingency theory of media use, but they suggest that careful measures of task characteristics are needed to obtain a detailed understanding of the effects of particular task/technology combinations. Further, they indicate that it may be important to consider the distinction between the interactivity and expressiveness components of media richness in making decisions about what technologies to buy or build

Contingency · Face (sociological concept · Field (mathematics · Human–computer interaction · Interactivity · Linguistics · Modalities · Modality (human–computer interaction · Multimedia · Sociology · Task (project management · Computer Science · Digital Communication and Language · Knowledge Management and Sharing · Team Dynamics and Performance