Second Victim Support at the Core of Severe Adverse Event Investigation

Datos Bibliográficos

ID15503515
AutoresÁngel Cobos Vargas (0000-0001-9431-9466, Instituto de Investigación Biosanitaria de Granada), Pastora Pérez-Pérez (0000-0001-8779-0591, Territorial Unit II, Provincia San Juan de Dios de España, 41005 Seville, Spain), María Núñez‐Núñez (0000-0002-2633-4207, Instituto de Investigación Biosanitaria de Granada, autor de correspondencia), Maria Núñez-Núñez (Biosanitary Research Institute, Ibs.Granada, 18012 Granada, Spain), Eloísa Casado-Fernández (Instituto de Investigación Biosanitaria de Granada), Aurora Bueno-Cavanillas (0000-0002-0649-3016, Universidad de Granada)
Año2022
Volumen19
Número24
Páginas16850-16850
Fecha de publicación2022-12-15
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaInternational Journal of Environmental Research and Public Health (JOURNAL)
Identificadores de la revistaISSN: 1661-7827 • E-ISSN: 1660-4601
EditorialMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph192416850
PMID36554728
OpenAlexW4311793983
IdiomaEN
Citas recibidas3
Referencias citadas16

There is limited evidence and a lack of standard operating procedures to address the impact of serious adverse events (SAE) on healthcare workers. We aimed to share two years' experience of a second victim support intervention integrated into the SAE management program conducted in a 500-bed University Hospital in Granada, Spain. The intervention strategy, based on the "forYOU" model, was structured into three levels of support according to the degree of affliction and the emotional needs of the professionals. A semi-structured survey of all workers involved in an SAE was used to identify potential second victims. Between 2020 and 2021, the SAE operating procedure was activated 23 times. All healthcare workers involved in an SAE ( n = 135) received second-level support. The majority were physicians (51.2%), followed by nurses (26.7%). Only 58 (43.0%) received first-level emotional support and 47 (34.8%) met "second victim" criteria. Seven workers (14.9%) required third-level support. A progressive increase in the notification rates was observed. Acceptance of the procedure by professionals and managers was high. This novel approach improved the number of workers reached by the trained staff; promoted the visibility of actions taken during SAE management and helped foster patient safety culture in our setting

Adverse effect · Core (optical fiber · Event (particle physics · Medical emergency · Physics · Computer Science · Deception detection and forensic psychology · Medical Malpractice and Liability Issues · Medicine · Risk and Safety Analysis · Internal Medicine