Alcances y limitaciones de la teleconsulta en pandemia de covid-19

Relatos de profesionales de la salud del primer nivel de atención de la Ciudad Autónoma de Buenos Aires

Datos Bibliográficos

ID15530866
AutoresMaría de las Nieves Ganiele (0000-0002-5160-4459, Hospital Italiano de Buenos Aires, autor de correspondencia), Mariela Weisbrot (0000-0002-0250-9105, Hospital Italiano de Buenos Aires), Mariela Alejandra Weisbrot, Andrea Melissa Sian (0009-0001-9948-5196, Universidad Hospital Italiano), Julieta Milagros Carosella Reboredo (Hospital Italiano de Buenos Aires), María Victoria Weisbrot (Universidad Hospital Italiano), María Florencia Grande Ratti (0000-0001-8622-8230, Consejo Nacional de Investigaciones Científicas y Técnicas)
Año2024
Volumen20
Páginase4579-e4579
Fecha de publicación2024-02-16
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaSalud Colectiva (JOURNAL)
Identificadores de la revistaISSN: 1669-2381 • E-ISSN: 1851-8265
EditorialInstituto de Salud Colectiva, Universidad Nacional de Lanús (PUBLISHER • AR)
DOI10.18294/sc.2024.4579
PMID38381119
OpenAlexW4391879024
IdiomaES
Referencias citadas36

The aim was to explore the scope and limitations of teleconsultation during the pandemic from the perspective of primary care physicians at the Hospital Italiano de Buenos Aires, a private institution located in the Autonomous City of Buenos Aires. A qualitative study was conducted with ten individual semi-structured interviews between January and April 2022. The three major emerging topics were the transition to virtuality, accessibility, and the new care model. Obstacles were related to the massive, forced, and unplanned implementation of teleconsultations. The main benefits included providing care during isolation-distancing and addressing epidemiological doubts. Changes were highlighted in care strategies, consultation frameworks, exchange among colleagues, referral criteria, requests for complementary studies, and in the profiles of those seeking consultations. A misuse of the system by individuals and a trivialization of the consultation moment emerged. The rise of communication and information technologies undoubtedly allowed the continuity of healthcare processes, but it does not replace in-person care, and normative guidelines are needed for its continuity

2019-20 coronavirus outbreak · Art · Coronavirus disease 2019 (COVID-19 · Humanities · Outbreak · Political science · Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2 · Communication and COVID-19 Impact · Healthcare during COVID-19 Pandemic · Medicine · Telemedicine and Telehealth Implementation · Virology