Proactive Health Support

Exploring Face-to-Face Start-Up Sessions Between Participants and Registered Nurses at the Onset of Telephone-Based Self-Management Support

Datos Bibliográficos

ID15736616
AutoresSusanne Winther (0000-0003-1502-3830, Aalborg University Hospital, autor de correspondencia), Mia Fredens (0000-0002-3602-8879, Central Denmark Region), Marie Brund Hansen (Aalborg University Hospital), Kirstine Skov Benthien (0000-0002-1487-8370, Frederiksberg Hospital), Camilla Palmhøj Nielsen (0000-0001-9199-3463, Central Denmark Region), Mette Grønkjær (0000-0003-1558-7062, Aalborg University)
Año2020
Volumen7
Páginas2333393620930026-2333393620930026
Fecha de publicación2020-01-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaGlobal Qualitative Nursing Research (JOURNAL)
Identificadores de la revistaISSN: 2333-3936 • E-ISSN: 2333-3936
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/2333393620930026
PMID32656297
OpenAlexW3040442380
IdiomaEN
Referencias citadas33

Proactive Health Support (PaHS) is a large-scale intervention in Denmark carried out by registered nurses (RNs) who provide self-management support to people at risk of hospital admission to enhance their health, coping, and quality of life. PaHS is initiated with a face-to-face session followed by telephone conversations. We aimed to explore the start-up sessions, including if and how the relationship between participants and RNs developed at the onset of PaHS. We used an ethnographic design including observations and informal interviews. Data were analyzed using a phenomenological-hermeneutical approach. The study showed that contexts such as hospitals and RNs legitimized the intervention. Face-to-face communication contributed to credibility, just as the same RN throughout the intervention ensured continuity. We conclude that start-up sessions before telephone-based self-management support enable a trust-based relationship between participants and RNs. Continuous contact with the same RNs throughout the session promoted participation in the intervention

Coping (psychology · Credibility · Face-to-face · Intervention (counseling · Medical education · Psychiatry · Session (web analytics · World Wide Web · Applied Psychology · Chronic Disease Management Strategies · Clinical Psychology · Computer Science · Diabetes Management and Education · Medicine · Nursing · Nursing Diagnosis and Documentation · Psychology