From Buttons to Bots
Exploring the Impact of Enhanced Features in Voting Advice Applications on Desktops and Smartphones
Datos Bibliográficos
| ID | 17537016 |
|---|---|
| Autores | Christine Liebrecht (0000-0002-6621-2212, Tilburg University, the Netherlands, autor de correspondencia), Naomi Kamoen (0000-0002-8719-2417, Tilburg University, the Netherlands), Rieke Van Lieshout (0009-0002-7494-6838, Radboud University Nijmegen and Tilburg University, The Netherlands) |
| Año | 2026 |
| Fecha de publicación | 2026-03-19 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Communication Research (JOURNAL) |
| Identificadores de la revista | ISSN: 0093-6502 • E-ISSN: 1552-3810 |
| Editorial | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/00936502261425713 |
| OpenAlex | W7138943693 |
| Idioma | EN |
| Referencias citadas | 30 |
Voters using Voting Advice Applications (VAAs) often struggle with comprehension, leading to satisficing behavior. Conversational Agent VAAs (CAVAAs) aim to improve understanding by allowing users to ask a chatbot comprehension questions. While early research shows positive effects, studies have only compared CAVAAs to basic VAAs, not to enhanced VAAs (VAA+s) with clickable information buttons. Current study compares four versions: a basic VAA, a VAA+, a CAVAA, and a CAVAA+, tested on desktop (Study 1) and smartphone (Study 2). Results show that all three information-rich versions reduce non-directional answers and positively impact political and tool evaluation measures, suggesting that added information, regardless of format, improves response quality and user experience. Interestingly, users request more information in the enhanced web-based VAA+ than via the chatbot. We discuss these and other findings in the paper
Advice (programming) · Ask price · Chatbot · Comprehension · Quality (philosophy) · Satisficing · Voting · AI in Service Interactions · Multi-Agent Systems and Negotiation · Spreadsheets and End-User Computing
On multi-level modeling of data from repeated measures designs
Examples of mixed-effects modeling with crossed random effects and with binomial data
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
The Psychology of Survey Response
Response strategies for coping with the cognitive demands of attitude measures in surveys
In Pursuit of Informed Voters
Effects of voting advice applications during election campaigns. Evidence from a panel study at the 2014 European elections
Beyond Young, Highly Educated Males
Understanding the Willingness to Participate in Mobile Surveys
Comparison of Smartphone and Online Computer Survey Administration
Data Quality in PC and Mobile Web Surveys
What They See Is What We Get
Eye-Tracking Data
Improving Response Rates and Questionnaire Design for Mobile Web Surveys
Do Women and Men Know Different Things? Measuring Gender Differences in Political Knowledge
Research Synthesis
Do voters follow the recommendations of voter advice application websites? A study of the effects of kieskompas.nl on its users’ vote choices in the 2010 Dutch legislative elections
Candidates, voters, and voting advice applications
The dynamics of political identity and issue attitudes in adolescence and early adulthood
Making Mobile Browser Surveys Smarter
Middle Alternatives Revisited
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |