Beyond the birdcage
Building trust in different regulatory contexts
Datos Bibliográficos
| ID | 17759166 |
|---|---|
| Autores | Tina Øllgaard Bentzen (0000-0002-4181-7442, Roskilde University, autor de correspondencia), Marte Winsvold (0000-0002-6096-0594, Institute for Social Research), Frédérique Six (0000-0003-0342-9622, VU) |
| Año | 2026 |
| Páginas | 1-27 |
| Fecha de publicación | 2026-02-02 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Public Management Review (JOURNAL) |
| Identificadores de la revista | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Editorial | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2026.2623188 |
| OpenAlex | W7127143458 |
| Idioma | EN |
| Referencias citadas | 75 |
In response to neoliberal management practices, governance reforms are emerging that explicitly aim to build vertical trust with frontline employees. Through a comparative case study of two municipal trust reforms in differently regulated service areas, this study explores how efforts to build trust are influenced by the regulatory context. The results show that while highly regulated organizations face constraints in removing or redesigning institutional structures, they can still strengthen institutional trust by reinterpreting existing frameworks and introducing new ones. However, success of these reforms depends crucially on addressing both the institutional and interactional aspects of trust simultaneously
Corporate governance · Institutional theory · Management and Organizational Studies · Public Policy and Administration Research · Social Capital and Networks
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Introduction to the PMR special issue on accountability and legitimacy under collaborative governance
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The Moral Foundations of Trust
Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships
Trust
Multilevel trust
Capturing the conversation of trust research
The birdcage is open, but will the bird fly? How interactional and institutional trust interplay in public organisations
Trust and control in public sector reform
The research on trust in leadership
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Quality reforms in Danish home care - balancing between standardisation and individualisation
Network governance of active employment policy
Changing the Paradigm
Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients
Co-creation
The Interplay Between Trust and Control in Governance Processes
Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector
The Role of Trust in Leadership
Predicting Public Sector Accountability
Five Misunderstandings About Case-Study Research
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Understanding the Trust-Control Nexus
Justice in Social Exchange
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |