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Establishing a Guide for Developing Organizational Support in Healthcare Following a Critical or Sentinel Event

Datos Bibliográficos

ID18995166
AutoresD Mark Austin (0000-0002-8238-6829, Auckland University of Technology, Wellington, New Zealand, autor de correspondencia), Gerard Pauley (Auckland University of Technology, Wellington, New Zealand), Lesley Ferkins (0000-0001-7890-3152, Auckland University of Technology, Wellington, New Zealand)
Año2022
Volumen32
Número11
Páginas1607-1619
Fecha de publicación2022-09-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaQualitative Health Research (JOURNAL)
Identificadores de la revistaISSN: 1049-7323 • E-ISSN: 1552-7557
EditorialSAGE Publications (PUBLISHER • US)
DOI10.1177/10497323221111644
PMID35786094
OpenAlexW4283822369
IdiomaEN
Citas recibidas1
Referencias citadas62

Health professionals require support and recognition to help manage the well-known impact of critical or sentinel events relating to patient care. The potential distress can be magnified or mitigated by the response of the organization and colleagues. However, strategies that are accessible, relevant, and effective in the aftermath of a poor outcome are not well established. Using an action research methodology, a support tool was collaboratively designed, developed, and evaluated in a maternity service of one organization and adapted to the mental health and addiction service in another. Four principles that are intrinsic to the establishment of support tools became apparent across the two settings. Through applying these criteria to the customization of the support tool, it became relevant within the new service setting, and an implementation guide for other organizations was created. Although undertaken pre-pandemic, insights derived from this study may benefit post-pandemic situations where the need for health professional support is even greater

Action research · Business · Distress · Health care · Medical education · Mental health · Pandemic · Political science · Psychiatry · Clinical Reasoning and Diagnostic Skills · Disaster Response and Management · Medicine · Nursing · Patient Safety and Medication Errors · Psychology

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Obras citantes distintas1
Citas por año0,33
Intervalo de citas2023 - 2023 (1)
Velocidad de citaciónhistorical
Altamente citadoNo
Tipos de citaNeutras: 1
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