Building organizational resilience through strategic internal communication and organization–employee relationships
Datos Bibliográficos
| ID | 21422355 |
|---|---|
| Autores | Young Kim (0000-0001-8763-8813, Marquette University, autor de correspondencia) |
| Año | 2021 |
| Volumen | 49 |
| Número | 5 |
| Páginas | 589-608 |
| Fecha de publicación | 2021-09-03 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Journal of Applied Communication Research (JOURNAL) |
| Identificadores de la revista | ISSN: 0090-9882 • E-ISSN: 1479-5752 |
| Editorial | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/00909882.2021.1910856 |
| OpenAlex | W3156879933 |
| Idioma | EN |
| Citas recibidas | 20 |
| Referencias citadas | 54 |
This study explores the impacts of internal strategic communication and relationship management with employees for organizational resilience in effective internal crisis communication, thereby filling a gap in crisis communication research. Specifically, it provides empirical evidence for how organizational resilience in a crisis can be achieved through strategic internal communication and relationship building with employees. A nationwide survey (N = 830) was conducted among full-time employees in the United States. The results revealed the important mediating role of organization–employee relationships (OER) between resilience and its antecedent, demonstrating that OER is a strong underlying factor in understanding how two-way symmetrical communication indirectly impacts organizational resilience. Thus, this study extends the scope of current crisis communication theories to emphasize managerial efforts directed at organizational resilience. Practical insights for developing organizational resilience include managers investing in two-way symmetrical communication and positive employee relationships before a crisis occurs
Antecedent (behavioral psychology) · Business · Crisis communication · Internal communications · Knowledge management · Organizational commitment · Organizational communication · Organizational performance · Political science · Psychological resilience · Public relations · Resilience (materials science) · Scope (computer science) · Strategic Communication · Computer Science · Disaster Management and Resilience · Marketing · Psychology · Public Relations and Crisis Communication · Social Psychology · Supply Chain Resilience and Risk Management
Reducing Healthcare Employees’ Burnout through Ethical Leadership
The Paradoxical Effects of Covid-19 Event Strength on Employee Turnover Intention
Fostering emergent resilience
Measuring employee advocacy
Developments and trends in internal communication research in Africa
Komunikasi Strategik dalam Pengurusan Krisis Kepimpinan Organisasi Strategic Communication in Organizational Leadership Crisis Management
Bolstering employee relations in a public sector undertaking
Employee perceptions of internal communication in culturally diverse workplaces in South Africa
Implementing resilience-based interventions for healthcare employee well-being
Organizational resilience in development
Tie strength, organizational resilience and enterprise crisis management
Developing a Readiness mindset with trauma-informed management for crisis communication
Organizational Resilience of Public Sector Organizations Responding to the Covid-19 Pandemic in Czechia and Key Influencing Factors
Engaged learning
From blocks to balance sheets
CEO as “Chief Crisis Officer” under Covid-19
Understanding the nexus between organizational culture and trust
Understanding how organizational socialization shapes organizational commitment
Exploring the impacts of internal crisis communication on tourism employees insights from a mixed-methods study
Importance of organizational volunteer retention and communication with volunteers during the Covid-19 pandemic
Relationships, Layoffs, and Organizational Resilience
How symmetrical employee communication leads to employee engagement and positive employee communication behaviors
Strategic Thinking about Employee Communication Behavior (ECB) in Public Relations
Developing a capacity for organizational resilience through strategic human resource management
Differential engagement of self-reactive influences in cognitive motivation
The Effects of Authentic Leadership on Strategic Internal Communication and Employee-Organization Relationships
Organizing resilience as adaptive-transformational tensions
Sensemaking in Organizations
A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda
Excellence in public relations and communication management
Self-efficacy
Urban resilience in extreme events
Strategic Value of Employee Relationships and Communicative Actions
Reconceptualizing the Communicative Action of Publics
Trust and Brand Recovery Campaigns in Crisis
Feel Free, Be Yourself
Not if, but when we need resilience in the workplace
Organizing to counter terrorism
Workplace Design, Complementarities among Work Practices, and the Formation of Key Competencies
| Obras citantes distintas | 20 |
|---|---|
| Citas por año | 5 |
| Intervalo de citas | 2022 - 2026 (5) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 20 |