Conflict resolution under the Covid-19 pandemic

Datos Bibliográficos

ID21620146
AutoresJose Roberto Balmori De La Miyar (0000-0002-6376-6893, Universidad Anáhuac), Lauren Hoehn-Velasco (0000-0003-4054-9789, Georgia State University), Adan Silverio-Murillo (0000-0002-5966-8887, Tecnológico de Monterrey)
Año2022
Volumen33
Número2
Páginas291-310
Fecha de publicación2022-03-15
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaInternational Journal of Conflict Management (JOURNAL)
Identificadores de la revistaISSN: 1044-4068 • E-ISSN: 1758-8545
EditorialEmerald (PUBLISHER)
DOI10.1108/ijcma-05-2021-0075
OpenAlexW3212000951
IdiomaEN
Referencias citadas21

Purpose This paper aims to analyze conflict resolution strategies among individuals who encountered disputes with family, neighbors, workmates, businesses, strangers, government authorities or other members in their communities during the COVID-19 pandemic. Design/methodology/approach Applying a difference-in-difference approach by sex, the authors use a representative panel of adults living in 82 cities from across Mexico to measure changes in antisocial strategies (violence) and prosocial strategies (non-confrontational methods and dialogue) to resolve disputes. Findings During the COVID-19 pandemic, men reduced their use of violence by 19.6% while women did so by 17.4%. There was a parallel rise in non-confrontational strategies used to solve conflicts equal to 73.6% for men and 62% for women. The use of dialogue as a tool for resolving disputes increased by more in cities that banned the sale of alcohol. Alternative Twitter data corroborates the main findings, suggesting that individuals are becoming more prosocial during the pandemic. Originality/value To the knowledge, this is the first empirical study to analyze changes in strategies for conflict resolution as a consequence of the COVID-19 pandemic. This paper contributes to the literature by demonstrating how individuals adapt their dispute strategies under extraordinary circumstances such as a pandemic, with a focus on a middle-income setting

Conflict resolution · Conflict resolution strategy · Originality · Pandemic · Political science · Prosocial behavior · Public relations · Sociology · Law · Marriage and Sexual Relationships · Medicine · Psychology · Social Psychology