Digital Platforms as (Dis)Enablers of Urban Co-Production
Evidence From Bengaluru, India
Datos Bibliográficos
| ID | 22018589 |
|---|---|
| Autores | Deepa Kylasam Iyer (0000-0003-0159-4018, Cornell University), Francis Kuriakose (0000-0001-5255-5233) |
| Año | 2024 |
| Volumen | 9 |
| Fecha de publicación | 2024-03-28 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Urban Planning (JOURNAL) |
| Identificadores de la revista | ISSN: 2183-7635 • E-ISSN: 2183-7635 |
| Editorial | Cogitatio (PUBLISHER • PT) |
| DOI | 10.17645/up.7262 |
| OpenAlex | W4392155279 |
| Idioma | EN |
| Referencias citadas | 22 |
This article examines how digital platforms focused on citizen engagement affect urban transformation based on multiple case studies from Bengaluru, India. The research question is: What type of initiatives and designs of digital citizen platforms enable co-production? Co-production is defined as the use of assets and resources between the public sector and citizens to produce better outcomes and improve the efficiency of urban services. The study uses qualitative and quantitative approaches. Evaluative metrics of citizen engagement in digital platforms are done at two levels: platform metrics and initiative metrics. Each platform is evaluated under several variables that indicate the type of ownership, period of operation, aims and types of initiatives, and impact and levels of engagement. Then, the digital platforms are mapped for the extent of digital co-production that matches the type of digital interaction with a form of citizen–government relationship. The findings indicate that the orientation of digital co-production, where it exists, seems to be around the dimensions of co-testing and co-evaluation rather than co-design and co-financing. Furthermore, the digital platforms under study primarily view citizens as users rather than collaborators, limiting the scope of digital co-production. The involvement of urban local governments and private partners in a single platform strengthens the degree of citizen engagement, including the scope for co-production. Finally, there is a strong offline counterpart to citizen engagement through digital platforms where true co-production exists
Business · Economics · Consumer Retail Behavior Studies · Digital Economy and Work Transformation · Sharing Economy and Platforms
Platform Urbanism
The Multiple Facets of Co-Production
Expanding understanding of service exchange and value co-creation
Value co-creation in service logic
Service logic revisited
Co‐creating unique value with customers
Co-Production and the Co-Creation of Value in Public Services
Managing the co-creation of value
It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives
Operationalizing Co-Production in Public Services Delivery
Service-dominant logic
New Public Governance, the Third Sector, and Co-Production
State Power and Technological Citizenship in India
A 100 smart cities, a 100 utopias
Co-production
From e-government to we-government
The digital turn in postcolonial urbanism
Who will Decongest Bengaluru? Politics, Infrastructures & Scapes
Understanding the promises and premises of online health platforms
Becoming digital citizens
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |