Service quality (SERVQUAL) model in private higher education institutions
A bibliometric analysis of past, present, and future prospects
Datos Bibliográficos
| ID | 22205035 |
|---|---|
| Autores | Walton Wider (0000-0002-0369-4082, INTI International University, autor de correspondencia), Foong Ping Tan (INTI International University), Yen Ping Tan (Universiti Putra Malaysia), Jiaming Lin (0009-0005-7486-835X, Quanzhou Normal University), Muhammad Ashraf Fauzi (0000-0003-2137-4602, Universiti Malaysia Pahang Al-Sultan Abdullah), Ling Shing Wong (0000-0002-5869-0804, INTI International University), Jem Cloyd M Tanucan (0000-0002-9697-2618, Cebu Normal University), Syed Far Abid Hossain (0000-0003-0729-1456, BRAC University) |
| Año | 2024 |
| Volumen | 9 |
| Páginas | 100805 |
| Fecha de publicación | 2024-01-01 |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Social Sciences & Humanities Open (JOURNAL) |
| Identificadores de la revista | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Editorial | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2024.100805 |
| OpenAlex | W4391339256 |
| Idioma | EN |
| Citas recibidas | 4 |
| Referencias citadas | 85 |
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine the most influential publications, analyze the knowledge structure, and forecast future trends. This review offers valuable insight into the expanding field of SERVQUAL research, despite its limitations, as the analysis revealed five clusters in co-citation and co-word analysis, respectively. This study contributes to the existing body of knowledge by offering a comprehensive understanding of SERVQUAL in the context of private HEIs. Additionally, it provides insight into potential future developments in this field
Business · Economic growth · Economics · Higher education · Service quality · SERVQUAL · Corporate Identity and Reputation · Customer Service Quality and Loyalty · Organizational Leadership and Management Strategies · Marketing
Malaysia’s Leap Into the Future
Investigating the emerging Covid-19 research trends in the field of business and management
A Dynamic Process Model of Service Quality
Measuring Service Quality
Knowledge Management
A Conceptual Model of Service Quality and Its Implications for Future Research
Measuring student satisfaction at a UK university
Information Systems Success
Internationalization in higher education
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
A Paradigm for Developing Better Measures of Marketing Constructs
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
E-Learning Adoption in Higher Education Institutions During the Covid-19 Pandemic
The mainstream and extension of contemporary virtual reality education research
Google Scholar, Microsoft Academic, Scopus, Dimensions, Web of Science, and OpenCitations’ Coci
Use of bibliometrics for research evaluation in emerging markets economies
Web of Science as a data source for research on scientific and scholarly activity
Structural equation modeling in practice
The relationship between e‐learning and academic performance of students
International education and meaningful contributions to society
Mapping the Literature on Academic Publishing
| Citas por año | 2 |
|---|---|
| Intervalo de citas | 2024 - 2026 (3) |
| Altamente citado | No |