They've Been with Me the Whole Journey
Temporality, Emotional Labour and Hairdressing Work
Datos Bibliográficos
| ID | 2374464 |
|---|---|
| Autores | Oonagh M Harne, Oonagh Harne (0000-0002-4775-8498, Durham University, autor de correspondencia), Oonagh M Harness (Durham University Business School, UK), Kimberly Jamie (0000-0001-9151-0871, Durham University), Robert G Mcmurray (0000-0002-1162-4471, Universities UK), Robert Mcmurray (York University, UK) |
| Año | 2021 |
| Volumen | 35 |
| Número | 6 |
| Páginas | 1073-1090 |
| Fecha de publicación | 2021-12-01 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Work Employment and Society (JOURNAL) |
| Identificadores de la revista | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Editorial | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017020955081 |
| OpenAlex | W3093559311 |
| Idioma | EN |
| Citas recibidas | 15 |
| Referencias citadas | 35 |
The role of time in organisational and relational development remains an understudied component of work and employment. In response, this article draws attention to the ways that temporality informs relations between workers and clients in service work. Drawing on data from interviews and observations with hair stylists in salons located in the North East of England from 2016 to 2018, we provide a nuanced account of emotional service work by considering the role of the temporal dynamics of recurrence and experience. Describing that which we label 'relational trajectories', we show the role of time in developing more authentic service performances. We conclude that acknowledging time allows for a more refined conceptual understanding of how emotional labour is performed based on an appreciation of how relations develop and change. Emotional labour is positioned as highly nuanced and adaptive in its responses to the specificities of relational trajectories that unfold over time
Business · Dynamics (music · Emotional labor · Epistemology · Service (business · Sociology · Temporality · Work (physics · Emotional Labor in Professions · Employment and Welfare Studies · Psychology · Social Psychology · Work-Family Balance Challenges
Emotional labour in the analysis of farm-based hospitality projects
Emotional labour and burnout in the hair and beauty industry
Public engagement and climate change
Blurry service relationships – exploring recurrent encounters in personal training through photo-elicitation interviews
The Emotional Labour of Labour Research
I feel like a weight has been lifted off of my shoulders, and more than just the haircut ’
Occupational stigma among further education teaching staff in hair and beauty
No salon, no sanctuary
The Role of Hairdressers in Detecting and Discussing Domestic Violence and Abuse with their Clients in the Netherlands
The emotional labour of teleworkers conducting online counselling during Covid‐19
Addressing the silence
How Institutional Logics Inform Emotional Labour
At Times it's Too Difficult, it is Too Traumatic, it's Too Much
Embedded Strangers in One's Own Job? Freelance Interpreters' Invisible Work
From the Home to the (Hand)bag
Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace
The principles of scientific management
Emotion Management in the Workplace
The Managed Heart
Temporality in Medical Work
The Feminization of Body Work
Emotional Labour and Skill
Rethinking the soft skills deficit blame game
Emotion in the Workplace
Economies of Time
Mundane talk at work
Self-time
The unspoken work of general practitioner receptionists
Time, Work-Discipline, and Industrial Capitalism
Emotion management and solidarity in the workplace
The degradation of work and the end of the skilled emotion worker at Aer Lingus
Rethinking 'mobile work
Full of sound and fury, signifying nothing
Learning emotion rules in service organizations
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
Pamela's Place
Is the Presented Self Sincere? Goffman, Impression Management and the Postmodern Self
The Sociology of Emotions and Flight Attendants
High-Touch and Here-to-Stay
Look Good, Feel Better
| Obras citantes distintas | 15 |
|---|---|
| Citas por año | 3,75 |
| Intervalo de citas | 2022 - 2026 (5) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 15 |