Doing and Negotiating Transgender on the Front Line
Customer Abuse, Transphobia and Stigma in the Food Retail Sector
Datos Bibliográficos
| ID | 2374489 |
|---|---|
| Autores | Anastasios Hadjisolomou (0000-0002-1993-8715, University of Strathclyde, autor de correspondencia) |
| Año | 2021 |
| Volumen | 35 |
| Número | 5 |
| Páginas | 979-988 |
| Fecha de publicación | 2021-10-01 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Work Employment and Society (JOURNAL) |
| Identificadores de la revista | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Editorial | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017020977331 |
| OpenAlex | W3094905749 |
| Idioma | EN |
| Citas recibidas | 7 |
| Referencias citadas | 15 |
Despite growing research on LGBT+ populations, few studies have examined transgender individuals' specific workplace experiences, whose voice is often subsumed in a wider category. This article presents the story of Kathrine, a female transgender food retail worker, and discusses the abusive, discriminatory and transphobic behaviour of customers, which has received limited attention in the sociology of service work literature. The article reveals the stigmatization of transgender employees by customers, which is expressed through micro-aggressions, such as mis-gendering, mocking and harassing, and is often neglected and/or tolerated by management. Kathrine discusses the coping strategies she utilizes to reduce the negative consequences of the stigma, and to negotiate and protect her gender identity. These include confronting and/or refusing to serve transphobic customers, reflecting her resilience towards discrimination and abuse. The article calls for further research to understand transgender service employees' experiences and the complexity and diversity of coping strategies used by stigmatized workers
Coping (psychology · Front line · Negotiation · Political science · Public relations · Sociology · Stigma (botany · Transgender · Transphobia · Clinical Psychology · Emotional Labor in Professions · Gender Studies · Labor Movements and Unions · LGBTQ Health, Identity, and Policy · Psychology · Social Psychology
‘Boys will be boys?’
How Nonbinary Individuals Construct and Express Their Gender Identity in Brazil
Gender Confirmation Work, Rest, and Symbolic Boundaries in (Trans)Gender Support Groups
Do transgender and non-binary workers in the U.S. retail and service sectors have lower quality jobs than their cisgender counterparts
Customer harassment against LGBTQ workers
Trans People in the Workplace
Conceptualising Work as a 'Safe Space' for Negotiating LGBT Identities
| Obras citantes distintas | 7 |
|---|---|
| Citas por año | 2,33 |
| Intervalo de citas | 2023 - 2026 (4) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 7 |