Educators, not bureaucrats

How Managerial Professionals at International Student Services Centers Engage in Job Crafting and Create Meaning in Their Work

Datos Bibliográficos

ID4098425
AutoresSantiago Castiello-Gutiérrez (0000-0002-5867-9082, University of Arizona, autor de correspondencia), Katie A R Hoye (0000-0001-5245-1514, Higher Education Studies and Leadership, Baylor University, Waco TX, USA), Hugo A García (Educational Psychology and Leadership, Texas Tech University, Lubbock TX, USA), Jon Mcnaughtan (0000-0003-4357-9457, Educational Psychology and Leadership, Texas Tech University, Lubbock TX, USA)
Año2021
Volumen46
Número11
Páginas2167-2182
Fecha de publicación2021-11-02
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaStudies in Higher Education (JOURNAL)
Identificadores de la revistaISSN: 0307-5079 • E-ISSN: 1470-174X
EditorialInforma UK Limited (PUBLISHER • GB)
DOI10.1080/03075079.2020.1716317
OpenAlexW3002970289
IdiomaEN
Citas recibidas8
Referencias citadas37

International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students’ transition and adjustment needs. As leaders of these units, ISSC directors are ‘managerial professionals’ (MPs), exhibiting characteristics of both traditional academic and administrative roles. These qualities mirror the requisite adaptiveness of their positions, required to navigate the complex international, national, and institutional factors affecting their students and departments. Using Job Crafting Theory, this qualitative study evaluates the experiences of eighteen ISSC directors to explore how, and to what extent, they adapt their jobs in ways related to the creation and integration of meaning. Findings illustrate how participants engaged in cognitive, relational, and task crafting where departmental and institutional goals, students’ needs, and personal fulfillment overlapped. The final discussion addresses how institutional leaders, as key partners in successful job crafting, can utilize this framework to support ISSC staff, international students, and promote internationalization

Business · Higher education · International education · Internationalization · Management · Pedagogy · Political science · Public relations · Higher Education and Employability · Higher Education Governance and Development · International Student and Expatriate Challenges · Psychology