Institutions and their failure to care

Bureaucracy and the practice of emotion

Datos Bibliográficos

ID4481966
AutoresKatie Barclay (0000-0002-5112-907X, Macquarie University, Sydney, autor de correspondencia), Moore (0000-0002-8466-9750), Vivienne Moore (0000-0001-9505-6450, The University of Adelaide)
Año2024
Volumen183
Número1
Páginas69-86
Fecha de publicación2024-08-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaThesis Eleven (JOURNAL)
Identificadores de la revistaISSN: 0725-5136 • E-ISSN: 1461-7455
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/07255136241285470
OpenAlexW4403553445
IdiomaEN
Citas recibidas1
Referencias citadas50

Any study of radical care needs to pay attention to the institution as a place of care. Yet, institutions have been more readily associated with failures of care than successes. We undertake close reading of the Ockenden Review of maternity services in a National Health Service hospital trust in England, concerning a large number of families that received inadequate care during pregnancy and birth, including investigations of adverse outcomes such as deaths of babies and mothers. We argue that to enable better care in the institution requires a close attention to its institutional nature, particularly its scale, bureaucratic mode and functions, and the professional identities that work within it, and the ways they shape the practice of emotion

Bureaucracy · Political science · Politics · Public relations · Sociology · Emotional Labor in Professions · Law · Management and Organizational Studies · Psychology · Public Administration