The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities

Datos Bibliográficos

ID4545875
AutoresSiti Arni Basir (0000-0003-4204-0089, University of Malaya, autor de correspondencia), John Dwyfor Davies (0000-0002-1996-2109, University of Salford), John Davies (0000-0002-4847-1587), Alex Douglas (0000-0002-5548-9208, Liverpool John Moores University), Jacqueline Douglas, Alexander Douglas (0000-0001-9486-8991)
Año2017
Volumen39
Número3
Páginas320-340
Fecha de publicación2017-05-04
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaJournal of Higher Education Policy and Management (JOURNAL)
Identificadores de la revistaISSN: 1360-080X • E-ISSN: 1469-9508
EditorialInforma UK Limited (PUBLISHER • GB)
DOI10.1080/1360080x.2017.1298199
OpenAlexW2596945102
IdiomaEN
Citas recibidas4
Referencias citadas48

This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four elements - academic freedom, individualism, professionalism and collegiality. Two case studies were conducted within Malaysian universities that had been ISO 9001-certified for 5 years. At the time of this research, these two were the only universities that had certification for their entire organisation. (Most organisations gain certification for specific departments). The findings showed that academic freedom, individualism and collegiality had worked against ISO 9001 maintenance, while professionalism had influenced ISO 9001 maintenance both positively and negatively. The opposites of individualism (teamwork) and collegiality (managerialism) had supported ISO 9001 maintenance in one of the cases. (c) 2017, Routledge. All rights reserved

Business · Certification · Collegiality · Context (archaeology · Higher education · Individualism · Management · Management system · Managerialism · Organizational culture · Pedagogy · Political science · Public relations · Quality (philosophy · Quality assurance · Quality management · Quality management system · Sociology · Teamwork · Construction Project Management and Performance · Quality and Management Systems · Quality and Supply Management · Marketing