Selective Forfending on Controversial Issues Related to Large Corporations

An Exploration into the Public's Acquisition and Transmission Characteristics by Conspiracy Orientation and Problem-Solving Situational Factors

Datos Bibliográficos

ID4848858
AutoresYuri Cha (0000-0002-4740-1157, Media Convergence Research Institute, Sogang University, Seoul, South Korea), Vishala J Persad (University of Oklahoma), Sunha Yeo (0000-0002-1816-8085, University of Oklahoma, autor de correspondencia)
Año2024
Volumen68
Número10
Páginas1412-1424
Fecha de publicación2024-09-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaAmerican Behavioral Scientist (JOURNAL)
Identificadores de la revistaISSN: 0002-7642 • E-ISSN: 1552-3381
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/00027642231174327
OpenAlexW4377098101
IdiomaEN
Citas recibidas1
Referencias citadas27

Using the situational theory of problem solving (STOPS), this study examines the impact of closed-minded communication in the secondary digital information market in crisis situations where controversial issues about large corporations can unduly deteriorate the relationship between the business and publics. A combination model was constructed to examine the influence of the situational antecedents of STOPS and the conspiracy orientation on selective forfending. An analysis of online survey data ( N = 700) revealed the influences of conspiracy orientation and factors other than problem recognition were significant among the factors for problem situations. Publics was subdivided into "non-conspiracy theorists," "conspiracy theorists," and "situational problem solvers" groups with the "conspiracy theorist" group performing selective forfending of business ethics issue information, engaging in the most prominent degree of acquisition and transmission of the information among the groups

Business · Information transmission · Orientation (vector space) · Political science · Public relations · Publics · Situation analysis · Situation awareness · Situational ethics · Situational leadership theory · Sociology · Computer Science · Engineering · Law · Marketing · Mathematics · Misinformation and Its Impacts · Opinion Dynamics and Social Influence · Psychology · Public Relations and Crisis Communication · Social Psychology