Organizational arrangements for targeted transparency

Datos Bibliográficos

ID6149329
AutoresAlbert Meijer (0009-0004-3329-9624, Utrecht School of Governance, University of Utrecht, Utrecht, The Netherlands), Albert J Meijer (0000-0001-8532-7894, Utrecht University), Stephan Grimmelikhuijsen (0000-0002-1553-6065, Utrecht University), Louise Nell (Utrecht University), Leo Lentz (0000-0002-9676-6574, Utrecht University)
Año2014
Volumen19
Número1,2
Páginas115-127
Fecha de publicación2014-06-12
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaInformation Polity (JOURNAL)
Identificadores de la revistaISSN: 1875-8754 • E-ISSN: 1570-1255
EditorialIOS Press (PUBLISHER • NL)
DOI10.3233/ip-140325
OpenAlexW1535777767
IdiomaEN
Citas recibidas3
Referencias citadas14

Disclosure of information is an increasingly popular policy instrument to increase compliance. While the use of disclosed information by consumers has been studied, little is known about the disclosure practices of organizations. The central question in this paper is: how do organizations translate the trade-off between legal and communicative quality into an organizational arrangement for the production of client communication products? Scholars suggest that the translation of this trade-off into organizational practices is influenced by the perception of the regulatory environment. We present an empirical study of 24 pension funds in the Netherlands to investigate this issue. Our findings falsify the expected relations between perceptions of the environment and organizational arrangements for client communication practices. Instead, this study highlights that a hybrid organizational arrangement for communicating with clients is the modus operandi for most organizations as it is an attractive way of integrating both legal and communicative expertise. Further research is needed to find out why organizations do or don’t choose this option

Business · Knowledge management · Organizational culture · Perception · Political science · Public relations · Quality (philosophy · Transparency (behavior · Computer Science · Law · Nonprofit Sector and Volunteering · Psychology · Public Policy and Administration Research · Regulation and Compliance Studies