Dispreferred responses when texting

Delaying that ‘no’ response

Datos Bibliográficos

ID7431289
AutoresJohanna Rendle‐short (0000-0002-4916-1118, Australian National University, autor de correspondencia)
Año2015
Volumen9
Número6
Páginas643-661
Fecha de publicación2015-09-21
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaDiscourse & Communication (JOURNAL)
Identificadores de la revistaISSN: 1750-4813 • E-ISSN: 1750-4821
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/1750481315600309
OpenAlexW2179453393
IdiomaEN
Citas recibidas7
Referencias citadas17

Socially, people find it difficult to say ‘no’ to requests or invitations. In spoken interaction (face-to-face), we orient to this difficulty through the design of our responses. An agreement response (preferred) is characteristically said straightaway with minimal gap between request and response. A disagreement response (dispreferred) is characteristically delayed through silence and by prefacing the disagreement turn with tokens such as ‘well’, ‘uhm’ and ‘uh’ or with accounts as to why the recipient cannot accept the request or invitation. The question for this article concerns what occurs when requests or invitations are made via texting. The results from 329 texting interactions showed that if responses to a request or invitation were delayed by more than 1 minute, it was much more likely be a ‘no’ rather than a ‘yes’ response ( p < 0.001). In other words, preferred responses were sent quickly; dispreferred responses were delayed. Understanding texting as social interaction is increasingly important as the range of communicative options continues to widen (e.g. Facebook, Short Message Service (SMS), Multimedia Messaging Service (MMS), Instant Messaging (IM), email). This study shows preference organisation similarities between spoken interaction and texting with texters orienting to social norms concerning delayed responses. Further research is needed to understand in what contexts a person might choose one communicative medium over another

Silence · Digital Communication and Language · Language, Discourse, Communication Strategies · Speech and dialogue systems

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