A New Instrument to Measure Patient Satisfaction with Mammography

OBJECTIVES: The benefit of mammography depends on repeated use. Therefore, surveying the mammographic quality as judged by the users addresses an important topic. The authors assess the practicality, validity, reliability, and discriminatory power of a new, brief, multidimensional questionnaire for measuring patient satisfaction with mammography. Items measuring discomfort and attitudes toward repeat adherence were included. METHODS: A self-administered questionnaire was given to women from six radiology departments in Norway. Four hundred eighty-eight out of 550 women referred for screening or diagnostic mammography were included. Seventy-seven patients also completed the test/retest study, and 44 women additionally completed an Australian questionnaire. Scores for patient satisfaction on the structure, process, discomfort, and general satisfaction scales of the questionnaire were used as the main outcome measures. RESULTS: Response rate was 89%, and rate of completion was more than 95%. Strict psychometric criteria for construct validity and reliability were satisfied. Because lower levels of satisfaction were detectable with the new questionnaire but not with the Australian questionnaire and because an acceptable degree of variability in response was detected, support for discriminatory power was found. CONCLUSIONS: The discomfort dimension contributed substantially to validity and discriminatory power. Patient behavior with time may be monitored with the new questionnaire, thus representing a valuable tool for scientific and practical purposes

Breast cancer · Cancer · Data mining · Mammography · Measure (data warehouse) · Medical physics · MEDLINE · Patient satisfaction · Computer Science · Digital Radiography and Breast Imaging · Global Cancer Incidence and Screening · Internal Medicine · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology

• The Effect of Access and Satisfaction on Regular Mammogram and Papanicolaou Test Screening in a Multiethnic Population

  Carol P Somkin, Stephen J Mcphee et al.•Medical Care•2004

  Añadir item

• Validating the SF-36 health survey questionnaire

  Open Access•John Brazier, J E Brazier et al.•BMJ•1992

  Añadir item

• Patient satisfaction in primary health care

  Open Access•Gregory C Pascoe•Evaluation and Program Planning•1983

  Añadir item

• Statistical Methods for Assessing Agreement Between Two Methods of Clinical Measurement

  Open Access•J Martin Bland, DouglasG Altman•The Lancet•1986

  Añadir item

• Participation in breast screening programs

  Open Access•Sally W Vernon, Elizabeth A Laville et al.•Social Science & Medicine•1990

  Añadir item

• Further Evaluations of the PJHQ Scales

  Ron D Hays, Eugene C Nelson et al.•Medical Care•1990

  Añadir item

• Effects of Acquiescent Response Set on Patient Satisfaction Ratings

  John E Ware•Medical Care•1978

  Añadir item

• A Health Status Questionnaire Using 30 Items From The Medical Outcomes Study

  Albert W Wu, Haya R Rubin et al.•Medical Care•1991

  Añadir item

• Convergent and discriminant validation by the multitrait-multimethod matrix

  Donald T Campbell, Donald W Fiske•Psychological Bulletin•1959

  Añadir item