Patient-reported Primary Care Video and Telephone Telemedicine Preference Shifts During the Covid-19 Pandemic
Datos Bibliográficos
| ID | 9102379 |
|---|---|
| Autores | Andrea Millman (Kaiser Permanente Division of Research, autor de correspondencia), Jie Huang (0009-0007-4279-2914, Kaiser Permanente Division of Research, autor de correspondencia), Ilana Graetz (0000-0003-3664-5815, Department of Health Policy and Management, Emory University Rollins School of Public Health, Atlanta, GA), Catherine Lee (0000-0002-4564-0787, Kaiser Permanente Division of Research, autor de correspondencia), Judy Shan (0000-0002-3596-3240, University of California, San Francisco), Loretta Hsueh (0000-0002-4169-0824, University of Illinois Chicago), Emilie Muelly (The Permanente Medical Group, Santa Clara, CA), Anjali Gopalan (0000-0002-9300-1154, Kaiser Permanente Division of Research, autor de correspondencia), Mary Reed (0000-0002-9986-9499, Kaiser Permanente Division of Research, autor de correspondencia) |
| Año | 2023 |
| Volumen | 61 |
| Número | 11 |
| Páginas | 772-778 |
| Fecha de publicación | 2023-11-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Medical Care (JOURNAL) |
| Identificadores de la revista | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Editorial | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/mlr.0000000000001916 |
| PMID | 37733433 |
| OpenAlex | W4386910537 |
| Idioma | EN |
| Referencias citadas | 27 |
BACKGROUND: Patient perceptions of primary care telephone and video telemedicine and whether COVID-19 pandemic-related telemedicine exposure shifted patients' visit preference is unknown. OBJECTIVES: We examined patient surveys to understand the health care experience of patients seeking primary care through telemedicine and how patients expected their preferences to shift as a result of the COVID-19 pandemic. RESEARCH DESIGN/SUBJECTS: In an integrated delivery system that shifted to a "telemedicine-first" health care model during the COVID-19 pandemic, we sampled monthly and collected 1000 surveys from adults with primary care telemedicine visits scheduled through the online patient portal between 3/16/2020 and 10/31/2020. MEASURES: Participants reported their preferred primary care visit modality (telephone, video, or in-person visits) across 3 time points: before, during and (hypothetically) after the COVID-19 pandemic, and reported their general assessment of primary care visits during the pandemic. RESULTS: The majority of participants preferred in-person visits before (69%) and after the COVID-19 pandemic (57%). However, most participants reported a preference for telemedicine visits during the pandemic and continue to prefer telemedicine visits at a 12% higher rate post-pandemic. Many participants (63%) expressed interest in using telemedicine at least some of the time. Among participants reporting a recent telemedicine visit, 85% agreed that the visit addressed their health needs. CONCLUSION: As primary care visit modality preferences continue to evolve, patients anticipate that they will continue to prefer telemedicine visits, both video and telephone, at an increased rate than before the COVID-19 pandemic
Coronavirus disease 2019 (COVID-19) · Disease · Family medicine · Health care · Medical emergency · Pandemic · Preference · Telehealth · Telemedicine · COVID-19 and healthcare impacts · COVID-19 and Mental Health · Medicine · Telemedicine and Telehealth Implementation
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |