Professional Satisfaction and Client Outcomes

A Comparative Organizational Analysis

Datos Bibliográficos

ID9104751
AutoresCarol S Weisman (Johns Hopkins University, autor de correspondencia), Constance A Nathanson (Johns Hopkins University)
Año1985
Volumen23
Número10
Páginas1179-1192
Fecha de publicación1985-10-01
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaMedical Care (JOURNAL)
Identificadores de la revistaISSN: 0025-7079 • E-ISSN: 1537-1948
EditorialOvid Technologies (Wolters Kluwer Health) (PUBLISHER)
DOI10.1097/00005650-198510000-00007
PMID4058072
OpenAlexW1997280791
IdiomaEN
Citas recibidas20

In studies of the effectiveness of health care organizations, the job satisfaction level of professional staff is often viewed as an "outcome," since providing a climate that satisfies participants' needs is one aspect of organizational effectiveness. Staff satisfaction, however, has not been linked with outcomes associated with clients. In this article, the authors examine the relationship between the aggregate job satisfaction level of nursing staff in 77 family planning clinics and two client outcomes: the aggregate satisfaction level of teenage clients with contraceptive services obtained in the clinic, and the subsequent rate of client compliance with contraceptive prescriptions. Among the variables studied in testing an organizational-level model, it is found that the job satisfaction level of nursing staff is the strongest determinant of the aggregate satisfaction level of clients; client satisfaction level, in turn, predicts the rate of clients' subsequent contraceptive compliance. Staff satisfaction has a noteworthy indirect effect on compliance through client satisfaction. Compliance, however, appears to be more susceptible to variations in clinic structure than to variations in staff satisfaction levels. Implications of these findings for studies of effectiveness of health services and for management of health care organizations are discussed

Business · Compliance (psychology) · Customer satisfaction · Family medicine · Health care · Job satisfaction · Medical prescription · Patient satisfaction · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Marketing · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology · Social Psychology