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Consumer participation at Specialist Homelessness Services

Do the homeless have a say in the services they receive

Datos Bibliográficos

ID9974714
AutoresD S Phillips (University of New England), Darren Phillips (University of New England), Ahmed Bawa Kuyini (0000-0003-1083-8862, University of New England, autor de correspondencia)
Año2017
Volumen61
Número6
Páginas1095-1115
Fecha de publicación2017-03-20
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaInternational Social Work (JOURNAL)
Identificadores de la revistaISSN: 0020-8728 • E-ISSN: 1461-7234
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/0020872817695644
OpenAlexW2598196990
IdiomaEN
Citas recibidas10
Referencias citadas26

This study in the state of New South Wales, Australia, explored what Specialist Homelessness Services are currently implementing in regard to consumer participation, what is working and what barriers to consumer participation have been encountered by both service users and providers. Three staff members, one consumer volunteer and 10 homeless persons from three services were interviewed. The interviews were analysed using thematic analysis. The study found that while consumers have some opportunities to participate, and that participation is beneficial, there were barriers to participation, such as staff attitudes and the nature of the consumer group. The implications of these findings for staff, consumers and future policy direction are discussed

Business · Political science · Public relations · Qualitative research · Service (business · Service provider · Sociology · Thematic analysis · Homelessness and Social Issues · Housing, Finance, and Neoliberalism · Marketing · Medicine · Mental Health and Patient Involvement · Nursing

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Obras citantes distintas10
Citas por año1,43
Intervalo de citas2019 - 2024 (6)
Velocidad de citaciónrecent
Altamente citadoNo
Tipos de citaNeutras: 10
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