Wen-Yi Lyu
Biographic Data
| ID | 10023778 |
|---|---|
| NAME | Wen-Yi Lyu |
| GIVEN NAMES | Wen-Yi |
| FAMILY NAME | Lyu |
| SIGNATURE | LYU W |
| AFFILIATIONS | Krirk University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 0 |
Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases
Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' perceptions of health service encounters, trust, and loyalty. Nowadays, with the advancement of medical technology, patients pay more attention to the quality of…
No prominent works on this page.
Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases
Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' perceptions of health service encounters, trust, and loyalty. Nowadays, with the advancement of medical technology, patients pay more attention to the quality of…
Business (1 work) · Computer Science (1 work) · Customer Service Quality and Loyalty (1 work) · Loyalty (1 work) · Marketing (1 work) · Medicine (1 work) · Nursing (1 work) · Patient satisfaction (1 work) · Patient Satisfaction in Healthcare (1 work) · Psychology (1 work)