Tendai Towo
Biographic Data
| ID | 10058932 |
|---|---|
| NAME | Tendai Towo |
| GIVEN NAMES | Tendai |
| FAMILY NAME | Towo |
| SIGNATURE | TOWO T |
| AFFILIATIONS | Bindura University of Science Education |
| ORCID | 0009-0006-5899-955X |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study was to evaluate the antecedents of e-customer retention among banks in Zimbabwe post the pandemic. Grounded in the expectancy-disconfirmation theory, the study adopts an explanatory research desig…
No prominent works on this page.
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study was to evaluate the antecedents of e-customer retention among banks in Zimbabwe post the pandemic. Grounded in the expectancy-disconfirmation theory, the study adopts an explanatory research desig…
Advertising (1 work) · Business (1 work) · Computer Science (1 work) · Consumer Retail Behavior Studies (1 work) · Customer retention (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Marketing (1 work) · Medicine (1 work) · Pandemic (1 work)