Ana Isabel Canhoto

Biographic Data

ID101014
NAMEAna Isabel Canhoto
GIVEN NAMESAna Isabel
FAMILY NAMECanhoto
SIGNATURECANHOTO A I
AFFILIATIONSOxford Brookes University
ORCID0000-0002-1623-611X
VERIFIEDYes
TOTAL WORKS8
TOTAL CITATIONS7
AUTHOR COUNT8
EDITOR COUNT0
FIRST PUBLICATION YEAR2013
LATEST PUBLICATION YEAR2026
H-INDEX1

  • The impact of technology

    Ana Isabel Canhoto, Danae Manika et al.ARTICLEInformation Technology and People2026

    Purpose Despite growing awareness that digital technology has both positive and negative implications, the role of specific features in shaping users’ overall well-being remains inadequately understood. We aim to investigate the relationship between technology features, type of task, users’ resources and well-being, to address conflicting empirical evidence in the extant literature. Design/methodology/approach We draw on the Conservation of Resou…

  • When AI–chatbots disappoint – the role of freedom of choice and user expectations in attribution of responsibility for failure

    Daniela Castillo, Ana Isabel Canhoto et al.ARTICLEInformation Technology and People2026References: 82

    Purpose The implementation of AI-powered chatbots in the frontline may enhance efficiency, yet failures are still common. This paper aims to explore users' attribution of responsibility for service failures when using AI–chatbots and to examine how contextual factors influence perceptions of blame. Design/methodology/approach This work utilizes a mixed-methods approach, leveraging the findings from 39 exploratory interviews to develop the researc…

  • Organizational tensions arising from mandatory data exchange between the private and public sector

    Open AccessKarly Ball, Kirstie Ball et al.ARTICLETechnological Forecasting and…2020

  • Carnivalesque collaborations

    Open AccessKeith Spiller, Karly Ball et al.ARTICLEQualitative Research2015Cited by: 5References: 44

    Many funding bodies emphasize the advantages of using multi-disciplinary approaches; in response, in this article we consider our reflections on doing such a project. We contribute to the multi-disciplinary literature by considering the standardizing effect of collaboration on multifarious research approaches. We argue that greater attention should be paid to 'doing' qualitative multi-disciplinary research. We find that elements of 'letting go' a…

  • Taking responsibility for border security

    Open AccessSally Dibb, Karly Ball et al.ARTICLETourism Management2014Cited by: 1References: 27

  • Working on the edge

    Open AccessKarly Ball, Kirstie Ball et al.ARTICLEWork Employment and Society2014Cited by: 1References: 21

    In response to recent terror attacks, Western governments now involve private sector organizations in national security regimes in key strategic areas such as travel, communication and financial services. The UK's e-Borders programme is one such regime. Its goal is to collect and analyse passport and passenger data from all travellers entering and leaving the UK in advance of travel. Airlines and their supply chains are required to collect data f…

  • Speculative Security

    Ana Isabel CanhotoARTICLEJournal of Cultural Economy2014References: 3

  • Bittersweet! Understanding and Managing Electronic Word of Mouth

    Open AccessJan Kietzmann, Ana Isabel Canhoto et al.ARTICLEJournal of Public Affairs2013References: 12

    For ‘viral marketing’, it is critical to understand what motivates consumers to share their consumption experiences through ‘electronic word of mouth’ (eWoM) across various social media platforms. This conceptual paper discusses eWoM as a coping response dependent on positive, neutral, or negative experiences made by potential, actual, or former consumers of products, services, and brands. We combine existing lenses and propose an integrative mod…