Hefry Johan Ferdhianzah
Biographic Data
| ID | 10117081 |
|---|---|
| NAME | Hefry Johan Ferdhianzah |
| GIVEN NAMES | Hefry Johan |
| FAMILY NAME | Ferdhianzah |
| SIGNATURE | FERDHIANZAH H J |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Communication and service quality as drivers of public satisfaction in Bojonegoro
This study examines the influence of communication quality and service quality on public satisfaction within a local government education service context. Although efforts to improve transparency and communication have increased, public satisfaction outcomes remain inconsistent, raising questions about whether communication directly drives satisfaction or depends on service performance. Using a quantitative explanatory design, data were collected…
No prominent works on this page.
Communication and service quality as drivers of public satisfaction in Bojonegoro
This study examines the influence of communication quality and service quality on public satisfaction within a local government education service context. Although efforts to improve transparency and communication have increased, public satisfaction outcomes remain inconsistent, raising questions about whether communication directly drives satisfaction or depends on service performance. Using a quantitative explanatory design, data were collected…
Bureaucracy (1 work) · Consumer Behavior and Marketing Influence (1 work) · Customer Service Quality and Loyalty (1 work) · Public Policy and Administration Research (1 work) · Public service (1 work) · Service guarantee (1 work) · Service level objective (1 work) · Service quality (1 work)