Yohana Kartika Arizona
Biographic Data
| ID | 10117337 |
|---|---|
| NAME | Yohana Kartika Arizona |
| GIVEN NAMES | Yohana Kartika |
| FAMILY NAME | Arizona |
| SIGNATURE | ARIZONA Y K |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Implementing dialogic communication for complaint management in Malang Private Hospital, Indonesia
Persistent increases in patient complaints in private hospitals indicate a structural gap in how complaint management systems integrate dialogic communication principles in practice. This mixed-method study examined the implementation of a dialogic communication framework in managing patient complaints at a private hospital in Malang, Indonesia. This study particularly focused on how the current complaint system reflects the principles of mutuali…
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Implementing dialogic communication for complaint management in Malang Private Hospital, Indonesia
Persistent increases in patient complaints in private hospitals indicate a structural gap in how complaint management systems integrate dialogic communication principles in practice. This mixed-method study examined the implementation of a dialogic communication framework in managing patient complaints at a private hospital in Malang, Indonesia. This study particularly focused on how the current complaint system reflects the principles of mutuali…
Complaint (1 work) · Customer Service Quality and Loyalty (1 work) · Dialogic (1 work) · Emergency and Acute Care Studies (1 work) · Human resource management (1 work) · Medical Malpractice and Liability Issues (1 work) · Misconduct (1 work) · Organizational culture (1 work) · Public hospital (1 work)