Yen Ping Tan
Biographic Data
| ID | 10137826 |
|---|---|
| NAME | Yen Ping Tan |
| GIVEN NAMES | Yen Ping |
| FAMILY NAME | Tan |
| SIGNATURE | TAN Y P |
| AFFILIATIONS | Universiti Putra Malaysia |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Service quality (SERVQUAL) model in private higher education institutions
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine th…
No prominent works on this page.
Service quality (SERVQUAL) model in private higher education institutions
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine th…
Business (1 work) · Corporate Identity and Reputation (1 work) · Customer Service Quality and Loyalty (1 work) · Economic growth (1 work) · Economics (1 work) · Higher education (1 work) · Marketing (1 work) · Organizational Leadership and Management Strategies (1 work) · Service quality (1 work) · SERVQUAL (1 work)