Deni Surapto
Biographic Data
| ID | 10144496 |
|---|---|
| NAME | Deni Surapto |
| GIVEN NAMES | Deni |
| FAMILY NAME | Surapto |
| SIGNATURE | SURAPTO D |
| AFFILIATIONS | Indonesia Open University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
The Effect of Local Culture, Institutional Organizational Culture on Employee Performance and Customer Satisfaction with Services
In this millennial era competition, there are many innovations to ensure the sustainability of a sustainable life in providing services to consumers, both products and services as expected by consumers. Therefore, it is necessary to have the quality of human resource performance to respond competitively in gaining market share. The success of high-performing employees is strongly influenced by innovative HR performance and organizational commitme…
Analysis of Competence and Service Quality on Customer Satisfaction and Loyalty in Eastern Indonesia Border Tourism
The border tourism between Indonesia and Papua New Guinea is currently in great demand by many tourists. Therefore, this study aims to analyze customer satisfaction and loyalty which are influenced by competence and service quality. To test the direct and indirect effect hypothesis, this study adopts a quantitative research approach. The research instrument used was a questionnaire. The sample of this research was 192 tourists who were visiting t…
No prominent works on this page.
The Effect of Local Culture, Institutional Organizational Culture on Employee Performance and Customer Satisfaction with Services
In this millennial era competition, there are many innovations to ensure the sustainability of a sustainable life in providing services to consumers, both products and services as expected by consumers. Therefore, it is necessary to have the quality of human resource performance to respond competitively in gaining market share. The success of high-performing employees is strongly influenced by innovative HR performance and organizational commitme…
Analysis of Competence and Service Quality on Customer Satisfaction and Loyalty in Eastern Indonesia Border Tourism
The border tourism between Indonesia and Papua New Guinea is currently in great demand by many tourists. Therefore, this study aims to analyze customer satisfaction and loyalty which are influenced by competence and service quality. To test the direct and indirect effect hypothesis, this study adopts a quantitative research approach. The research instrument used was a questionnaire. The sample of this research was 192 tourists who were visiting t…
Business (2 works) · Consumer Behavior and Marketing Influence (2 works) · Customer satisfaction (2 works) · Customer Service Quality and Loyalty (2 works) · Marketing (2 works) · Advertising (1 work) · Customer advocacy (1 work) · Customer delight (1 work) · Customer retention (1 work) · Descriptive statistics (1 work)