Ayu Kartika Sari
Biographic Data
| ID | 10144941 |
|---|---|
| NAME | Ayu Kartika Sari |
| GIVEN NAMES | Ayu Kartika |
| FAMILY NAME | Sari |
| SIGNATURE | SARI A K |
| AFFILIATIONS | Universitas Islam Negeri Sumatera Utara |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
The Effect of E-Service Quality on Satisfaction and Its Impact on Customer Loyalty of Mobile Banking Users (Case Study of Bank Syariah Mandiri KCP Belawan)
Bank Syariah Mandiri (BSM) is a real example of a bank that has utilized information technology as an additional service provided to improve the customer experience in transacting online via the internet, namely through a mobile banking application. The application of mobile banking is one form of BSM's commitment in providing good quality electronic services, and can be felt and assessed by customers who have used it. These assessments can then …
No prominent works on this page.
The Effect of E-Service Quality on Satisfaction and Its Impact on Customer Loyalty of Mobile Banking Users (Case Study of Bank Syariah Mandiri KCP Belawan)
Bank Syariah Mandiri (BSM) is a real example of a bank that has utilized information technology as an additional service provided to improve the customer experience in transacting online via the internet, namely through a mobile banking application. The application of mobile banking is one form of BSM's commitment in providing good quality electronic services, and can be felt and assessed by customers who have used it. These assessments can then …
Business (1 work) · Computer Science (1 work) · Consumer Behavior and Marketing Influence (1 work) · Customer satisfaction (1 work) · Health, Technology, Consumer Behavior (1 work) · Loyalty (1 work) · Loyalty business model (1 work) · Marketing (1 work) · Medicine (1 work) · Mobile banking (1 work)