Muhammad Dharma Tuah Putra Nasution
Biographic Data
| ID | 10144944 |
|---|---|
| NAME | Muhammad Dharma Tuah Putra Nasution |
| GIVEN NAMES | Muhammad Dharma Tuah Putra |
| FAMILY NAME | Nasution |
| SIGNATURE | NASUTION M D T P |
| AFFILIATIONS | Universitas Pembangunan Panca Budi Medan |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Determinants of Customer Service Quality on Hotel Guest Satisfaction in the Samosir Tourism Area with a Structural Equation Modeling Approach
The purpose of this study is to test the determinants of service quality aspects of Reliability, Responsiveness, Assurance, Empathy and Tangibles on the satisfaction of hotel tourists in the Samosir area. This research test tool using the Structural Equation Modeling model. The results prove that the structural model Reliability to Costomer Satisfaction is significant, meaning that reliability has a significant effect on Costomer Satisfaction. Re…
No prominent works on this page.
Determinants of Customer Service Quality on Hotel Guest Satisfaction in the Samosir Tourism Area with a Structural Equation Modeling Approach
The purpose of this study is to test the determinants of service quality aspects of Reliability, Responsiveness, Assurance, Empathy and Tangibles on the satisfaction of hotel tourists in the Samosir area. This research test tool using the Structural Equation Modeling model. The results prove that the structural model Reliability to Costomer Satisfaction is significant, meaning that reliability has a significant effect on Costomer Satisfaction. Re…
Applied Psychology (1 work) · Business (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Empathy (1 work) · Halal products and consumer behavior (1 work) · Marketing (1 work) · Mathematics (1 work) · Psychology (1 work)