Soledad Janett Mostacero Llerena
Biographic Data
| ID | 10300877 |
|---|---|
| NAME | Soledad Janett Mostacero Llerena |
| GIVEN NAMES | Soledad Janett Mostacero |
| FAMILY NAME | Llerena |
| SIGNATURE | LLERENA S J M |
| AFFILIATIONS | National University of Trujillo |
| ORCID | 0000-0002-6589-3589 |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Impact of Satisfaction on Customer Loyalty
This study investigates how customer satisfaction influences loyalty within the Peruvian footwear sector. A mixed-methods approach of the Dexplis type was employed, combining the collection of quantitative data through a questionnaire administered to 350 consumers, and qualitative data obtained from 25 interviews, to explore how satisfaction affects emotions, intentions, and behaviours of consumers in this specific context. The findings reveal a …
No prominent works on this page.
Impact of Satisfaction on Customer Loyalty
This study investigates how customer satisfaction influences loyalty within the Peruvian footwear sector. A mixed-methods approach of the Dexplis type was employed, combining the collection of quantitative data through a questionnaire administered to 350 consumers, and qualitative data obtained from 25 interviews, to explore how satisfaction affects emotions, intentions, and behaviours of consumers in this specific context. The findings reveal a …
Advertising (1 work) · Business (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Consumer Retail Behavior Studies (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Loyalty (1 work) · Loyalty business model (1 work) · Marketing (1 work) · Service quality (1 work)