Christy Yen Nee Ng
Biographic Data
| ID | 11114032 |
|---|---|
| NAME | Christy Yen Nee Ng |
| GIVEN NAMES | Christy Yen Nee |
| FAMILY NAME | Ng |
| SIGNATURE | NG C Y N |
| AFFILIATIONS | Macao University of Tourism |
| ORCID | 0000-0001-6507-8587 |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Hotel service robots as experiential touchpoints
This study applies the Tourist On-site Co-creation Experience (TOCE) framework to examine how hotel service robots shape guest experience in a non-human service context. Drawing on value co-creation and human-robot interaction perspectives, the study explores how robot-mediated encounters become part of on-site hotel experience formation. A total of 438 online reviews from hotels that have adopted service robots were analyzed using a two-stage ap…
Dual-path persuasion in tourism live-streaming
The formation of impulsive travel intention and immediate buying intention in tourism live-streaming remain unclear. Based on the Heuristic-Systematic Model (HSM), this study aims to construct a theoretical framework comprising information quality, two types of interaction (viewer-streamer and viewer-viewer interaction), and two outcome variables. Based on a questionnaire survey of 606 Chinese tourism live-streaming users and structural equation …
No prominent works on this page.
Hotel service robots as experiential touchpoints
This study applies the Tourist On-site Co-creation Experience (TOCE) framework to examine how hotel service robots shape guest experience in a non-human service context. Drawing on value co-creation and human-robot interaction perspectives, the study explores how robot-mediated encounters become part of on-site hotel experience formation. A total of 438 online reviews from hotels that have adopted service robots were analyzed using a two-stage ap…
Dual-path persuasion in tourism live-streaming
The formation of impulsive travel intention and immediate buying intention in tourism live-streaming remain unclear. Based on the Heuristic-Systematic Model (HSM), this study aims to construct a theoretical framework comprising information quality, two types of interaction (viewer-streamer and viewer-viewer interaction), and two outcome variables. Based on a questionnaire survey of 606 Chinese tourism live-streaming users and structural equation …
AI in Service Interactions (1 work) · Association (psychology) (1 work) · Construct (python library) (1 work) · Consumer Retail Behavior Studies (1 work) · Customer Service Quality and Loyalty (1 work) · Digital Marketing and Social Media (1 work) · Diverse Aspects of Tourism Research (1 work) · guest experience (1 work) · hospitality technology (1 work) · human-robot interaction (1 work)