Ida Lindgren
Biographic Data
| ID | 1118676 |
|---|---|
| NAME | Ida Lindgren |
| GIVEN NAMES | Ida |
| FAMILY NAME | Lindgren |
| SIGNATURE | LINDGREN I |
| AFFILIATIONS | Linköping University |
| ORCID | 0000-0002-4735-8697 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 147 |
| WORKS AS AUTHOR | 10 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
Two decades of intense digitalisation and automation of public service delivery have introduced new communication channels for the public to interact with the State, in the shape of digital self‐services, websites, chats and automated systems. However, for welfare benefit applications, many citizens still prefer to use traditional communication channels to interact with government organisations. We depart from previous research on public encounte…
Automated decision-making in public administration
Implementing Automated Decision-Making (ADM) systems in public administrations raises several tensions: between efficiency and ensuring fair decisions, between public transparency and individual privacy, and between standardization and discretion. To develop legitimate ADM systems that balance these tensions, we need to better understand the phenomenon on the societal, organizational and individual levels. To this end, we conduct a multidisciplin…
Ironies of automation and their implications for public service automation
Automation of public service provision has gained renewed attention as emerging technologies are said to enable automation of tasks that were previously seen as requiring human involvement. However, the merits of these automation technologies are often exaggerated. More knowledge is needed on public service automation, and much can be learned from adjacent research fields studying human-automation interaction. To lead by example, this work applie…
Proactivity in digital public services
A matter of perspective
The accidental caseworker – How digital self-service influences citizens' administrative burden
Following a large worldwide uptake of digital public services, several countries have turned to mandatory digitization, whereby citizens or companies must use digital self-service applications to apply for public services. However, previous research on the adoption of digital public services has predominantly focused on simple, or even hypothetical, services and situations. We identify a knowledge gap concerning citizens' experience of actual int…
Close encounters of the digital kind
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic app…
Electronic services in the public sector
Public e-services for agency efficiency and citizen benefit — Findings from a stakeholder centered analysis
It takes three points to define a common ground
Close encounters of the digital kind
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic app…
The accidental caseworker – How digital self-service influences citizens' administrative burden
Following a large worldwide uptake of digital public services, several countries have turned to mandatory digitization, whereby citizens or companies must use digital self-service applications to apply for public services. However, previous research on the adoption of digital public services has predominantly focused on simple, or even hypothetical, services and situations. We identify a knowledge gap concerning citizens' experience of actual int…
Electronic services in the public sector
A matter of perspective
Proactivity in digital public services
It takes three points to define a common ground
Ironies of automation and their implications for public service automation
Automation of public service provision has gained renewed attention as emerging technologies are said to enable automation of tasks that were previously seen as requiring human involvement. However, the merits of these automation technologies are often exaggerated. More knowledge is needed on public service automation, and much can be learned from adjacent research fields studying human-automation interaction. To lead by example, this work applie…
Public e-services for agency efficiency and citizen benefit — Findings from a stakeholder centered analysis
It takes three points to define a common ground
Public e-services for agency efficiency and citizen benefit — Findings from a stakeholder centered analysis
Electronic services in the public sector
Close encounters of the digital kind
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic app…
The accidental caseworker – How digital self-service influences citizens' administrative burden
Following a large worldwide uptake of digital public services, several countries have turned to mandatory digitization, whereby citizens or companies must use digital self-service applications to apply for public services. However, previous research on the adoption of digital public services has predominantly focused on simple, or even hypothetical, services and situations. We identify a knowledge gap concerning citizens' experience of actual int…
Proactivity in digital public services
A matter of perspective
Ironies of automation and their implications for public service automation
Automation of public service provision has gained renewed attention as emerging technologies are said to enable automation of tasks that were previously seen as requiring human involvement. However, the merits of these automation technologies are often exaggerated. More knowledge is needed on public service automation, and much can be learned from adjacent research fields studying human-automation interaction. To lead by example, this work applie…
Automated decision-making in public administration
Implementing Automated Decision-Making (ADM) systems in public administrations raises several tensions: between efficiency and ensuring fair decisions, between public transparency and individual privacy, and between standardization and discretion. To develop legitimate ADM systems that balance these tensions, we need to better understand the phenomenon on the societal, organizational and individual levels. To this end, we conduct a multidisciplin…
Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
Two decades of intense digitalisation and automation of public service delivery have introduced new communication channels for the public to interact with the State, in the shape of digital self‐services, websites, chats and automated systems. However, for welfare benefit applications, many citizens still prefer to use traditional communication channels to interact with government organisations. We depart from previous research on public encounte…
Computer Science (9 works) · Business (8 works) · E-Government and Public Services (8 works) · Political science (6 works) · Public relations (6 works) · Service (business (6 works) · Information Systems Theories and Implementation (5 works) · Marketing (5 works) · Government (linguistics (4 works) · Public Administration (4 works)