Wanwipada Onsa-Ard
Biographic Data
| ID | 1133296 |
|---|---|
| NAME | Wanwipada Onsa-Ard |
| GIVEN NAMES | Wanwipada |
| FAMILY NAME | Onsa-Ard |
| SIGNATURE | ONSA-ARD W |
| AFFILIATIONS | Khon Kaen University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
An Investigation of the Relationship Among Medical Center's Image, Service Quality, and Patient Loyalty
This research aimed to study significant relationships among factors influencing customer satisfaction and loyalty in the health care service industry. In order to test the conceptual framework, structural equation modeling (SEM) was used to analyze the data from 252 respondents (outpatients) at four public and private hospitals in Khon Kaen City, Thailand. This empirical research determined how the health care service image, service quality, and…
No prominent works on this page.
An Investigation of the Relationship Among Medical Center's Image, Service Quality, and Patient Loyalty
This research aimed to study significant relationships among factors influencing customer satisfaction and loyalty in the health care service industry. In order to test the conceptual framework, structural equation modeling (SEM) was used to analyze the data from 252 respondents (outpatients) at four public and private hospitals in Khon Kaen City, Thailand. This empirical research determined how the health care service image, service quality, and…
Business (1 works) · Computer Science (1 works) · Confirmatory factor analysis (1 works) · Customer advocacy (1 works) · Customer delight (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Loyalty (1 works) · Loyalty business model (1 works) · Marketing (1 works)