Piotr Jagodziński
Biographic Data
| ID | 1177521 |
|---|---|
| NAME | Piotr Jagodziński |
| GIVEN NAMES | Piotr |
| FAMILY NAME | Jagodziński |
| SIGNATURE | JAGODZIŃSKI P |
| AFFILIATIONS | Manchester Metropolitan University |
| ORCID | 0000-0002-0229-1708 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 15 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2018 |
| H-INDEX | 2 |
Applying (im)politeness and facework research to professional settings
The fourth Linguistic Impoliteness, Rudeness and Aggression conference (LIAR IV) was held at Manchester Metropolitan University (UK), from 12th to 14th July 2016. The conference was designed to provide a platform for bringing together investigators who, although they might represent diverse theoretical, applied and/or practice-led traditions, nonetheless shared an interest in (im)politeness and facework (broadly conceived)
Co-creating customer experience through call centre interaction
Many customer service institutions draw on the (argued over) notion of “customer experience”. Gentile et al. (2007) suggest that, at an optimum, the notion assumes a thinking and feeling customer who co-creates their customer experience together with the service providing institution. This co-creation is believed to comprise interactional involvement, personalization and the holistic treatment of the customer’s needs. Given the latter, we might e…
Call centre interaction
Call centre interaction
Co-creating customer experience through call centre interaction
Many customer service institutions draw on the (argued over) notion of “customer experience”. Gentile et al. (2007) suggest that, at an optimum, the notion assumes a thinking and feeling customer who co-creates their customer experience together with the service providing institution. This co-creation is believed to comprise interactional involvement, personalization and the holistic treatment of the customer’s needs. Given the latter, we might e…
Call centre interaction
Applying (im)politeness and facework research to professional settings
The fourth Linguistic Impoliteness, Rudeness and Aggression conference (LIAR IV) was held at Manchester Metropolitan University (UK), from 12th to 14th July 2016. The conference was designed to provide a platform for bringing together investigators who, although they might represent diverse theoretical, applied and/or practice-led traditions, nonetheless shared an interest in (im)politeness and facework (broadly conceived)
Co-creating customer experience through call centre interaction
Many customer service institutions draw on the (argued over) notion of “customer experience”. Gentile et al. (2007) suggest that, at an optimum, the notion assumes a thinking and feeling customer who co-creates their customer experience together with the service providing institution. This co-creation is believed to comprise interactional involvement, personalization and the holistic treatment of the customer’s needs. Given the latter, we might e…
Language, Discourse, Communication Strategies (3 works) · Linguistics (3 works) · Political science (3 works) · Psychology (3 works) · Sociology (3 works) · Emotional Labor in Professions (2 works) · Politeness (2 works) · Social Psychology (2 works) · Social Psychology (2 works) · Aggression (1 work)