Gavin K Furukawa
Biographic Data
| ID | 1267747 |
|---|---|
| NAME | Gavin K Furukawa |
| GIVEN NAMES | Gavin K |
| FAMILY NAME | Furukawa |
| SIGNATURE | FURUKAWA G K |
| AFFILIATIONS | Department of English Studies Sophia University Tokyo Japan |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
Localizing the transnational call center industry
This study considers whether localized language training for call centers can fruitfully challenge the homogenizing principles of call center practices by examining a training program that aimed to familiarize offshore call center workers with Pidgin, the creole language that is widely spoken in Hawaiʻi. Call center agents in Dominica were familiarized with key aspects of Pidgin relevant to call center work, including the expression of empathy in…
No prominent works on this page.
Localizing the transnational call center industry
This study considers whether localized language training for call centers can fruitfully challenge the homogenizing principles of call center practices by examining a training program that aimed to familiarize offshore call center workers with Pidgin, the creole language that is widely spoken in Hawaiʻi. Call center agents in Dominica were familiarized with key aspects of Pidgin relevant to call center work, including the expression of empathy in…
Artificial Intelligence (1 work) · Call centre (1 work) · Center (category theory (1 work) · Computer Science (1 work) · Creole language (1 work) · Emotional Labor in Professions (1 work) · Empathy (1 work) · Feeling (1 work) · Language, Discourse, Communication Strategies (1 work) · Linguistic Variation and Morphology (1 work)