Heidi Moen Gjersøe
Biographic Data
| ID | 129226 |
|---|---|
| NAME | Heidi Moen Gjersøe |
| GIVEN NAMES | Heidi Moen |
| FAMILY NAME | Gjersøe |
| SIGNATURE | GJERSØE H M |
| AFFILIATIONS | VID Specialized University |
| ORCID | 0000-0003-0354-7100 |
| VERIFIED | Yes |
| TOTAL WORKS | 13 |
| TOTAL CITATIONS | 18 |
| AUTHOR COUNT | 13 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
Work inclusion as part of social work
Is it all about the money: A study of specialized frontline work in the Norwegian social assistance service
This article is about meetings between frontline workers in the Norwegian labour and welfare administration (NAV), and young people outside work or school - NEETs. This group often has few or no financial rights beyond financial social assistance, which is granted from the social services in NAV. One of NAV's intentions is to ensure a work-oriented focus and comprehensive follow-up across various benefits. Based on a qualitative study in five NAV…
Labour Market Programmes, Service Individualisation and Employment Outcomes
This paper investigates the role of organisational factors in providing individualised services for welfare recipients with multiple needs. Specifically, the study explores the impact of organisational capacities within Active Labour Market Programmes (ALMPs) on employment participation among individuals unable to work due to long‐term illness or injury. The study utilises a conceptual framework that identifies organisational capacities such as r…
Work First or Education First? Frontline Service Challenges of Providing Enabling Activation
Activation policies, especially formal upskilling, can strengthen social inequality among long-term unemployed people. Also, receiving skill-enhancing activities may be at odds with the ‘work first’ principle. Drawing on interviews with frontline workers in the Norwegian employment and welfare service (NAV), this article analyses how frontline workers handle the challenging aspects arising from activation policies in providing enabling activities…
Waiting as sociality – relational waithood in Norwegian activation
In research on waiting and unemployment, waiting tends to be described as an asymmetrical power relation between those who wait and those who impose waiting within institutional contexts.This paper applies the concepts 'waiting for' and 'waiting on' to unravel waiting as a specific form of sociality and presence in an employment support context in Norway.Drawing on qualitative interviews with frontline staff and young participants in in-house act…
From Model to Everyday Practice: A Qualitative Observational Study of Daily Fact Team Board Meetings
The potential of the shared caseload in FACT team board meetings are dependent on sufficient resources and a collective understanding of the FACT model and the shared caseload among professionals. Further research on how a shared caseload is experienced and facilitated in FACT teams can provide insight into their practices
Refraining from rights and giving in to personalised control: Young unemployed peoples’ experiences and perceptions of public and third sector support in the UK and Norway
In this article, we present an analysis of young unemployed peoples’ perceptions and experiences with public and third sector support in Norway and the UK. Drawing on data generated through qualitative semi-structured interviews, the analysis shows that street level workers’ approaches towards clients are important in understanding (dis)engagement with various employment support systems. Taking a ‘street-level’ perspective as a lens for understan…
The Street-Level Organisation in-between Employer Needs and Client Needs: Creaming Users by Motivation in the Norwegian Employment and Welfare Service (NAV)
Employer engagement is increasingly emphasised in the context of efforts to bring more disadvantaged people into work. A new approach in the Norwegian Employment and Welfare Service (NAV) combines demand-side and supply-side measures in a 'combined workplace-oriented approach'. Through qualitative interviews with frontline staff - including job coaches following the Supported Employment (SE) method - the paper examines the intermediary role of th…
Time to Work—Opposing Political Rationality with Young Peoples’ Experiences of Working in a Mandatory Activation Context in Norway
This paper argues that young people, targeted by activation policies, had several temporal experiences with work that can contribute to broadening our understanding of labour market policy for this group of young people. By drawing on qualitative interviews with young people not in employment, education, or training (NEET) in a Norwegian activation context, and by applying anthropological and sociological concepts on temporality and work time in …
Providing help or restrictions? Frontline workers’ understandings of behavioural conditionality for health-related social insurance and social assistance benefit in a joined-up governance context
Norway has a strong welfare state that emphasises a combination of enabling activation policies and behavioural conditionality (BC) in a broad range of benefits, including the main health-related, long-term social insurance benefit and the last-resort social assistance (SA) benefit. The frontline workers in employment and welfare agencies thus need to form particular understandings of appropriate conduct of claimants with different needs when dec…
Frontline provision of integrated welfare and employment services: Organising for activation competency
Using the Norwegian case of an integrated welfare and employment service organisation, this study examined how organisational factors of this far‐reaching, street‐level agency have affected frontline workers’ opportunities to provide individualised services to users with complex needs. The article reports on two different policy and organisational settings: frontline workers as ‘generalists’ in a ‘national employment policy context’, and frontlin…
Frontline implementation of welfare conditionality in Norway: A maternalistic practice
Welfare conditionality is both ambitious and ambiguous for the frontline workers who put policy into practice. Since January 2017, the Norwegian frontline service should require social assistance benefit recipients under the age of 30 to participate in some sort of work‐related activation, so‐called mandatory activation. Drawing on qualitative interviews with frontline workers at local offices in the Norwegian Public Welfare Service (NAV), we inv…
Regulating Inflow or Outflow: A Comparison of the Work Capability Assessments in the UK and Norway
In the era of activation policies, several OECD countries have introduced work capability assessments to measure the employability of sick and disabled people. In essence, such assessments concern how sick and disabled people get access to incapacity benefits and services. This paper investigates how the Work Capability Assessment (WCA) is designed and implemented within the different institutional contexts of the UK and Norway. The paper conclud…
Regulating Inflow or Outflow: A Comparison of the Work Capability Assessments in the UK and Norway
In the era of activation policies, several OECD countries have introduced work capability assessments to measure the employability of sick and disabled people. In essence, such assessments concern how sick and disabled people get access to incapacity benefits and services. This paper investigates how the Work Capability Assessment (WCA) is designed and implemented within the different institutional contexts of the UK and Norway. The paper conclud…
Frontline implementation of welfare conditionality in Norway: A maternalistic practice
Welfare conditionality is both ambitious and ambiguous for the frontline workers who put policy into practice. Since January 2017, the Norwegian frontline service should require social assistance benefit recipients under the age of 30 to participate in some sort of work‐related activation, so‐called mandatory activation. Drawing on qualitative interviews with frontline workers at local offices in the Norwegian Public Welfare Service (NAV), we inv…
The Street-Level Organisation in-between Employer Needs and Client Needs: Creaming Users by Motivation in the Norwegian Employment and Welfare Service (NAV)
Employer engagement is increasingly emphasised in the context of efforts to bring more disadvantaged people into work. A new approach in the Norwegian Employment and Welfare Service (NAV) combines demand-side and supply-side measures in a 'combined workplace-oriented approach'. Through qualitative interviews with frontline staff - including job coaches following the Supported Employment (SE) method - the paper examines the intermediary role of th…
Frontline provision of integrated welfare and employment services: Organising for activation competency
Using the Norwegian case of an integrated welfare and employment service organisation, this study examined how organisational factors of this far‐reaching, street‐level agency have affected frontline workers’ opportunities to provide individualised services to users with complex needs. The article reports on two different policy and organisational settings: frontline workers as ‘generalists’ in a ‘national employment policy context’, and frontlin…
Providing help or restrictions? Frontline workers’ understandings of behavioural conditionality for health-related social insurance and social assistance benefit in a joined-up governance context
Norway has a strong welfare state that emphasises a combination of enabling activation policies and behavioural conditionality (BC) in a broad range of benefits, including the main health-related, long-term social insurance benefit and the last-resort social assistance (SA) benefit. The frontline workers in employment and welfare agencies thus need to form particular understandings of appropriate conduct of claimants with different needs when dec…
Refraining from rights and giving in to personalised control: Young unemployed peoples’ experiences and perceptions of public and third sector support in the UK and Norway
In this article, we present an analysis of young unemployed peoples’ perceptions and experiences with public and third sector support in Norway and the UK. Drawing on data generated through qualitative semi-structured interviews, the analysis shows that street level workers’ approaches towards clients are important in understanding (dis)engagement with various employment support systems. Taking a ‘street-level’ perspective as a lens for understan…
Regulating Inflow or Outflow: A Comparison of the Work Capability Assessments in the UK and Norway
In the era of activation policies, several OECD countries have introduced work capability assessments to measure the employability of sick and disabled people. In essence, such assessments concern how sick and disabled people get access to incapacity benefits and services. This paper investigates how the Work Capability Assessment (WCA) is designed and implemented within the different institutional contexts of the UK and Norway. The paper conclud…
Frontline provision of integrated welfare and employment services: Organising for activation competency
Using the Norwegian case of an integrated welfare and employment service organisation, this study examined how organisational factors of this far‐reaching, street‐level agency have affected frontline workers’ opportunities to provide individualised services to users with complex needs. The article reports on two different policy and organisational settings: frontline workers as ‘generalists’ in a ‘national employment policy context’, and frontlin…
Frontline implementation of welfare conditionality in Norway: A maternalistic practice
Welfare conditionality is both ambitious and ambiguous for the frontline workers who put policy into practice. Since January 2017, the Norwegian frontline service should require social assistance benefit recipients under the age of 30 to participate in some sort of work‐related activation, so‐called mandatory activation. Drawing on qualitative interviews with frontline workers at local offices in the Norwegian Public Welfare Service (NAV), we inv…
Time to Work—Opposing Political Rationality with Young Peoples’ Experiences of Working in a Mandatory Activation Context in Norway
This paper argues that young people, targeted by activation policies, had several temporal experiences with work that can contribute to broadening our understanding of labour market policy for this group of young people. By drawing on qualitative interviews with young people not in employment, education, or training (NEET) in a Norwegian activation context, and by applying anthropological and sociological concepts on temporality and work time in …
Providing help or restrictions? Frontline workers’ understandings of behavioural conditionality for health-related social insurance and social assistance benefit in a joined-up governance context
Norway has a strong welfare state that emphasises a combination of enabling activation policies and behavioural conditionality (BC) in a broad range of benefits, including the main health-related, long-term social insurance benefit and the last-resort social assistance (SA) benefit. The frontline workers in employment and welfare agencies thus need to form particular understandings of appropriate conduct of claimants with different needs when dec…
From Model to Everyday Practice: A Qualitative Observational Study of Daily Fact Team Board Meetings
The potential of the shared caseload in FACT team board meetings are dependent on sufficient resources and a collective understanding of the FACT model and the shared caseload among professionals. Further research on how a shared caseload is experienced and facilitated in FACT teams can provide insight into their practices
Refraining from rights and giving in to personalised control: Young unemployed peoples’ experiences and perceptions of public and third sector support in the UK and Norway
In this article, we present an analysis of young unemployed peoples’ perceptions and experiences with public and third sector support in Norway and the UK. Drawing on data generated through qualitative semi-structured interviews, the analysis shows that street level workers’ approaches towards clients are important in understanding (dis)engagement with various employment support systems. Taking a ‘street-level’ perspective as a lens for understan…
The Street-Level Organisation in-between Employer Needs and Client Needs: Creaming Users by Motivation in the Norwegian Employment and Welfare Service (NAV)
Employer engagement is increasingly emphasised in the context of efforts to bring more disadvantaged people into work. A new approach in the Norwegian Employment and Welfare Service (NAV) combines demand-side and supply-side measures in a 'combined workplace-oriented approach'. Through qualitative interviews with frontline staff - including job coaches following the Supported Employment (SE) method - the paper examines the intermediary role of th…
Work First or Education First? Frontline Service Challenges of Providing Enabling Activation
Activation policies, especially formal upskilling, can strengthen social inequality among long-term unemployed people. Also, receiving skill-enhancing activities may be at odds with the ‘work first’ principle. Drawing on interviews with frontline workers in the Norwegian employment and welfare service (NAV), this article analyses how frontline workers handle the challenging aspects arising from activation policies in providing enabling activities…
Waiting as sociality – relational waithood in Norwegian activation
In research on waiting and unemployment, waiting tends to be described as an asymmetrical power relation between those who wait and those who impose waiting within institutional contexts.This paper applies the concepts 'waiting for' and 'waiting on' to unravel waiting as a specific form of sociality and presence in an employment support context in Norway.Drawing on qualitative interviews with frontline staff and young participants in in-house act…
Work inclusion as part of social work
Is it all about the money: A study of specialized frontline work in the Norwegian social assistance service
This article is about meetings between frontline workers in the Norwegian labour and welfare administration (NAV), and young people outside work or school - NEETs. This group often has few or no financial rights beyond financial social assistance, which is granted from the social services in NAV. One of NAV's intentions is to ensure a work-oriented focus and comprehensive follow-up across various benefits. Based on a qualitative study in five NAV…
Labour Market Programmes, Service Individualisation and Employment Outcomes
This paper investigates the role of organisational factors in providing individualised services for welfare recipients with multiple needs. Specifically, the study explores the impact of organisational capacities within Active Labour Market Programmes (ALMPs) on employment participation among individuals unable to work due to long‐term illness or injury. The study utilises a conceptual framework that identifies organisational capacities such as r…
Social Policy and Reform Studies (9 works) · Economics (8 works) · Political science (8 works) · Business (7 works) · Public relations (6 works) · Sociology (6 works) · Healthcare innovation and challenges (5 works) · Norwegian (5 works) · Psychology (5 works) · Employment and Welfare Studies (4 works)