Maria Auxiliadora Cannarozzo Tinoco
Biographic Data
| ID | 1500628 |
|---|---|
| NAME | Maria Auxiliadora Cannarozzo Tinoco |
| GIVEN NAMES | Maria Auxiliadora Cannarozzo |
| FAMILY NAME | Tinoco |
| SIGNATURE | TINOCO M A C |
| AFFILIATIONS | Universidade Federal do Rio Grande do Sul |
| ORCID | 0000-0002-2941-1693 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 1 |
| AUTHOR COUNT | 3 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Enhancing value cocreation orientation in service innovation
Integrating the prescriptive and linear approach of NSD with the non-linear approach of service design can enhance value cocreation orientation in service innovation. Then, the objectives of this study are to explore these complementarities, propose an integrated model that enhances value cocreation in service innovation, and evaluate this model. The methodology involved a systematic literature review, focus group, and brainstorming session to pr…
Assessing administrative service quality in higher education
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment framework and data collection instrument of the administrative services in a HEI. The theoretical contr…
Vulnerabilidade ambiental, social e viária em acidentes com transporte de produtos perigosos
O presente estudo objetiva avaliar a vulnerabilidade ambiental e social e identificar trechos críticos, na ocorrência de acidentes com o transporte de produtos perigosos na BR-101, entre os municípios de Osório e Torres, Rio Grande do Sul, Brasil. A abordagem proposta e aplicada neste trabalho consiste de uma análise multicriterial que integra metodologias de análise de segurança viária, análise de vulnerabilidade ambiental e social na ocorrência…
Assessing administrative service quality in higher education
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment framework and data collection instrument of the administrative services in a HEI. The theoretical contr…
Vulnerabilidade ambiental, social e viária em acidentes com transporte de produtos perigosos
O presente estudo objetiva avaliar a vulnerabilidade ambiental e social e identificar trechos críticos, na ocorrência de acidentes com o transporte de produtos perigosos na BR-101, entre os municípios de Osório e Torres, Rio Grande do Sul, Brasil. A abordagem proposta e aplicada neste trabalho consiste de uma análise multicriterial que integra metodologias de análise de segurança viária, análise de vulnerabilidade ambiental e social na ocorrência…
Assessing administrative service quality in higher education
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment framework and data collection instrument of the administrative services in a HEI. The theoretical contr…
Enhancing value cocreation orientation in service innovation
Integrating the prescriptive and linear approach of NSD with the non-linear approach of service design can enhance value cocreation orientation in service innovation. Then, the objectives of this study are to explore these complementarities, propose an integrated model that enhances value cocreation in service innovation, and evaluate this model. The methodology involved a systematic literature review, focus group, and brainstorming session to pr…
Computer Science (3 works) · Business (2 works) · Knowledge management (2 works) · Marketing (2 works) · Process management (2 works) · Administrative services organization (1 works) · Business and Management Studies (1 works) · Computer security (1 works) · Corporate Identity and Reputation (1 works) · Customer Service Quality and Loyalty (1 works)