Zoe J Radnor
Biographic Data
| ID | 1500779 |
|---|---|
| NAME | Zoe J Radnor |
| GIVEN NAMES | Zoe J |
| FAMILY NAME | Radnor |
| SIGNATURE | RADNOR Z J |
| AFFILIATIONS | City, University of London, London, UK |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 28 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 1 |
Using insights from (public) services management to improve student engagement in higher education
This paper argues that current approaches used to assess and monitor student engagement in UK higher education are failing to fulfil their potential by superficially helping institutions to appear professional and innovative yet failing to accurately measure and improve engagement. Drawing on service management literature including (Public) Service Dominant theory, this paper argues that current strategies are failing to deliver for three main re…
Lean in healthcare: The unfilled promise
Lean in healthcare: The unfilled promise
Using insights from (public) services management to improve student engagement in higher education
This paper argues that current approaches used to assess and monitor student engagement in UK higher education are failing to fulfil their potential by superficially helping institutions to appear professional and innovative yet failing to accurately measure and improve engagement. Drawing on service management literature including (Public) Service Dominant theory, this paper argues that current strategies are failing to deliver for three main re…
Business (2 works) · Computer Science (2 works) · Marketing (2 works) · Customer Service Quality and Loyalty (1 works) · Economic growth (1 works) · Economics (1 works) · Engineering (1 works) · Health care (1 works) · Health Systems, Economic Evaluations, Quality of Life (1 works) · Healthcare Quality and Management (1 works)