Shannon Malone Gonzalez
Biographic Data
| ID | 184362 |
|---|---|
| NAME | Shannon Malone Gonzalez |
| GIVEN NAMES | Shannon Malone |
| FAMILY NAME | Gonzalez |
| SIGNATURE | GONZALEZ S M |
| AFFILIATIONS | Universidad de Las Palmas de Gran Canaria |
| ORCID | 0000-0002-7662-3154 |
| VERIFIED | Yes |
| TOTAL WORKS | 24 |
| TOTAL CITATIONS | 96 |
| AUTHOR COUNT | 24 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 5 |
Job automation constraints in hotel work: Task-level bottlenecks in four- and five-star sun-and-beach hotels
This study examined the automatability of hotel jobs in four- and five-star sun-and-beach hotels in Spain using a task-level engineering-bottleneck approach. A total of 202 tasks from key hotel jobs were rated across eight bottlenecks under two scenarios: moderate to severe and severe. The results indicated that more than 90% of tasks encountered at least one moderate-to-severe bottleneck, and over 40% remained resistant in the severe scenario. P…
Abolition Feminist Storytelling as Methodology: Lessons Within the Stories We (Re)Tell About Punishment and Violence
This paper engages abolition feminist storytelling as a methodology for feminist criminologists to identify, reflect on, grapple with, and ultimately confront carceral logics in the stories we (re)tell about violence and punishment. Drawing on over a decade’s worth of research, advocacy, and community organizing, we identify three carceral tensions that emerged within our own storytelling: the victim-offender binary, researcher complicity, and a …
The Secrets of Silence: The Everyday Policing of Black Women and Their Stories about Violence
Secrets of Silence: The Everyday Policing of Black Women and Their Stories about Violence
Jobs and tasks as a starting point for work automation research
As automation technology has proliferated in tourism through robots, chatbots and kiosks, research on work automation has also increased, leading to concerns about the impact of automation technologies on employment. However, research has generally ignored the tasks performed in each job. This issue has been highlighted in the literature as an explanation for why the expected impact of automation technology on job losses has not occurred. This st…
A framework for research on the automation of work
Job quality in the tourism industry
In many countries and regions, tourism activity is viewed as a means of increasing income and employment for local people. Research confirms that tourism development boosts employment. However, studies have neglected the quality of jobs. Job quality is a concern for policy makers and is considered a determinant of individual well-being. The quality of jobs in tourism is generally perceived to be low. Most evidence with respect to tourism job qual…
Perpetual encounters: Reconceptualizing Police Contact and Measuring Its Relationship to Black Women's Mental Health
Research and media discussion of police contact routinely conceptualize it as time-constrained interactions between officers and civilians. However, extant literature documents preparation for encounters and post-encounter advocacy, which each challenge restricted understandings of contact and, importantly, its relationship to mental health. We introduce 'perpetual encounters' to both theoretically and empirically move closer to the temporally un…
Fighting fake reviews with blockchain-enabled consumer-generated reviews
Online consumer-generated reviews are part of eWOM (electronic word of mouth). These reviews are very important for tourists in their decision-making processes regarding purchases and bookings. The reviews can be found in two types of sources: websites that sell the product and independent websites. In both cases, current review systems have relevant shortcomings: the possibility of fake reviews, the representativeness of those who review, platfo…
Mourning for Strangers: Black Women, Sequelae, and the Digital Afterlife of Police Violence
Based on 32 in-depth interviews with black women, this paper analyzes the racialized and gendered impact of vicarious exposure to police encounters on social media. We draw from Smith’s (2016) sequelae to describe the lingering effects of anti-black state violence, particularly grief and mourning. For Black women, the manifestation of sequelae from online exposure includes: a) amplification of police brutality, b) identification with victims, c) …
Job characteristics in hospitality occupations
Hospitality occupations vary widely in important job characteristics. • Most workers are in occupations with low levels of important job characteristics. • Elementary hospitality occupations have a low level on all job characteristics
We Got Witnesses' Black Women's Counter-Surveillance for Navigating Police Violence and Legal Estrangement
Police violence shapes the lives of racial and ethnic minorities, and while much has been written about strategic responses to police, missing is an examination of how black women navigate interactions with officers. Based on 32 interviews with black women, we find that they use witnessing, or the mobilization of others as observers to police encounters. Research demonstrates the rising role of videos and smartphones in documenting encounters wit…
A Conversation on Race and Colorism in Social Forces
Gig economy delivery services versus professional service companies: Consumers’ perceptions of food-delivery services
Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this pr…
The diversity officer: Police officers' and black women civilians' epistemologies of race and racism in policing
Diversifying police forces has been suggested to improve "police-minority relations" amidst national uprisings against police violence. Yet, little research investigates how police and black civilians-two groups invoked in discourse on "police-minority relations"-understand the function of diversity interventions. We draw on 100 in-depth interviews with 60 black women civilians and 40 police from various racial and ethnic backgrounds to explore h…
Black Girls and the Talk? Policing, Parenting, and the Politics of Protection
Black girls are marginalized from mainstream discourses and familial discussions on policing, and little is known about how families conceptualize strategies for mitigating their risk of police sexual assault and harassment. Through 30 in-depth interviews with black mothers, this article explores how social class shapes protective care strategies for reducing girls' risk of police contact and sexual violence. While the primary police talk emphasi…
Post-Covid-19 behavior change in purchase of air tickets
Las actividades turísticas en la economía colaborativa ¿en qué consisten y quiénes son sus proveedores
The sharing economy continues to grow inside the tourism industry. Although sharing tours and activities have been being offered now for quite some time, Airbnb has produced major changes in what is on offer. This articles compares what is on offer with the activities detailed in two webs of major professional suppliers to go on to contrast the suppliers' characteristics with the theory of the sharing economy as re- flected in the literature avai…
Employment in tourism: The jaws of the snake in the hotel industry
Predicting the intentions to use chatbots for travel and tourism
As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation, there is no evidence about the factors that explain why consumers are willing to interact with chatbots. This work proposes a model to explain chatbot usage intention. The model and its hypotheses were tested by structu…
Making It Home: An Intersectional Analysis of the Police Talk
Black mothers often are responsible for teaching their children how to respond to police violence. Through 30 in-depth interviews with black mothers from diverse social class backgrounds, I investigate how they address the gendered racial vulnerability of their children in the 'police talk,' a socialization practice designed to prepare children for police encounters. I identify mothers' primary discourse as 'the making it home' framework, which e…
A model that connects information technology and hotel performance
Segunda economía en el sector turístico: TIC y puestos de trabajo
sector industrial, pero el avance experimentado por las tecnologas hace que se est extendiendo a otras actividades productivas. El sector turstico ha sido pionero en usar las TIC, aunque no existen estudios que valoren su incidencia en las ocupaciones tursticas. Tras
Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university
New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action comprising the creation of an information and communications technology service enterprise. The bases for t…
Making It Home: An Intersectional Analysis of the Police Talk
Black mothers often are responsible for teaching their children how to respond to police violence. Through 30 in-depth interviews with black mothers from diverse social class backgrounds, I investigate how they address the gendered racial vulnerability of their children in the 'police talk,' a socialization practice designed to prepare children for police encounters. I identify mothers' primary discourse as 'the making it home' framework, which e…
Black Girls and the Talk? Policing, Parenting, and the Politics of Protection
Black girls are marginalized from mainstream discourses and familial discussions on policing, and little is known about how families conceptualize strategies for mitigating their risk of police sexual assault and harassment. Through 30 in-depth interviews with black mothers, this article explores how social class shapes protective care strategies for reducing girls' risk of police contact and sexual violence. While the primary police talk emphasi…
The diversity officer: Police officers' and black women civilians' epistemologies of race and racism in policing
Diversifying police forces has been suggested to improve "police-minority relations" amidst national uprisings against police violence. Yet, little research investigates how police and black civilians-two groups invoked in discourse on "police-minority relations"-understand the function of diversity interventions. We draw on 100 in-depth interviews with 60 black women civilians and 40 police from various racial and ethnic backgrounds to explore h…
A model that connects information technology and hotel performance
We Got Witnesses' Black Women's Counter-Surveillance for Navigating Police Violence and Legal Estrangement
Police violence shapes the lives of racial and ethnic minorities, and while much has been written about strategic responses to police, missing is an examination of how black women navigate interactions with officers. Based on 32 interviews with black women, we find that they use witnessing, or the mobilization of others as observers to police encounters. Research demonstrates the rising role of videos and smartphones in documenting encounters wit…
Employment in tourism: The jaws of the snake in the hotel industry
Mourning for Strangers: Black Women, Sequelae, and the Digital Afterlife of Police Violence
Based on 32 in-depth interviews with black women, this paper analyzes the racialized and gendered impact of vicarious exposure to police encounters on social media. We draw from Smith’s (2016) sequelae to describe the lingering effects of anti-black state violence, particularly grief and mourning. For Black women, the manifestation of sequelae from online exposure includes: a) amplification of police brutality, b) identification with victims, c) …
Post-Covid-19 behavior change in purchase of air tickets
Gig economy delivery services versus professional service companies: Consumers’ perceptions of food-delivery services
Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this pr…
Perpetual encounters: Reconceptualizing Police Contact and Measuring Its Relationship to Black Women's Mental Health
Research and media discussion of police contact routinely conceptualize it as time-constrained interactions between officers and civilians. However, extant literature documents preparation for encounters and post-encounter advocacy, which each challenge restricted understandings of contact and, importantly, its relationship to mental health. We introduce 'perpetual encounters' to both theoretically and empirically move closer to the temporally un…
Job characteristics in hospitality occupations
Hospitality occupations vary widely in important job characteristics. • Most workers are in occupations with low levels of important job characteristics. • Elementary hospitality occupations have a low level on all job characteristics
Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university
New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action comprising the creation of an information and communications technology service enterprise. The bases for t…
Segunda economía en el sector turístico: TIC y puestos de trabajo
sector industrial, pero el avance experimentado por las tecnologas hace que se est extendiendo a otras actividades productivas. El sector turstico ha sido pionero en usar las TIC, aunque no existen estudios que valoren su incidencia en las ocupaciones tursticas. Tras
A model that connects information technology and hotel performance
Predicting the intentions to use chatbots for travel and tourism
As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation, there is no evidence about the factors that explain why consumers are willing to interact with chatbots. This work proposes a model to explain chatbot usage intention. The model and its hypotheses were tested by structu…
Making It Home: An Intersectional Analysis of the Police Talk
Black mothers often are responsible for teaching their children how to respond to police violence. Through 30 in-depth interviews with black mothers from diverse social class backgrounds, I investigate how they address the gendered racial vulnerability of their children in the 'police talk,' a socialization practice designed to prepare children for police encounters. I identify mothers' primary discourse as 'the making it home' framework, which e…
Employment in tourism: The jaws of the snake in the hotel industry
Post-Covid-19 behavior change in purchase of air tickets
Las actividades turísticas en la economía colaborativa ¿en qué consisten y quiénes son sus proveedores
The sharing economy continues to grow inside the tourism industry. Although sharing tours and activities have been being offered now for quite some time, Airbnb has produced major changes in what is on offer. This articles compares what is on offer with the activities detailed in two webs of major professional suppliers to go on to contrast the suppliers' characteristics with the theory of the sharing economy as re- flected in the literature avai…
A Conversation on Race and Colorism in Social Forces
Gig economy delivery services versus professional service companies: Consumers’ perceptions of food-delivery services
Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this pr…
The diversity officer: Police officers' and black women civilians' epistemologies of race and racism in policing
Diversifying police forces has been suggested to improve "police-minority relations" amidst national uprisings against police violence. Yet, little research investigates how police and black civilians-two groups invoked in discourse on "police-minority relations"-understand the function of diversity interventions. We draw on 100 in-depth interviews with 60 black women civilians and 40 police from various racial and ethnic backgrounds to explore h…
Black Girls and the Talk? Policing, Parenting, and the Politics of Protection
Black girls are marginalized from mainstream discourses and familial discussions on policing, and little is known about how families conceptualize strategies for mitigating their risk of police sexual assault and harassment. Through 30 in-depth interviews with black mothers, this article explores how social class shapes protective care strategies for reducing girls' risk of police contact and sexual violence. While the primary police talk emphasi…
Fighting fake reviews with blockchain-enabled consumer-generated reviews
Online consumer-generated reviews are part of eWOM (electronic word of mouth). These reviews are very important for tourists in their decision-making processes regarding purchases and bookings. The reviews can be found in two types of sources: websites that sell the product and independent websites. In both cases, current review systems have relevant shortcomings: the possibility of fake reviews, the representativeness of those who review, platfo…
Mourning for Strangers: Black Women, Sequelae, and the Digital Afterlife of Police Violence
Based on 32 in-depth interviews with black women, this paper analyzes the racialized and gendered impact of vicarious exposure to police encounters on social media. We draw from Smith’s (2016) sequelae to describe the lingering effects of anti-black state violence, particularly grief and mourning. For Black women, the manifestation of sequelae from online exposure includes: a) amplification of police brutality, b) identification with victims, c) …
Job characteristics in hospitality occupations
Hospitality occupations vary widely in important job characteristics. • Most workers are in occupations with low levels of important job characteristics. • Elementary hospitality occupations have a low level on all job characteristics
We Got Witnesses' Black Women's Counter-Surveillance for Navigating Police Violence and Legal Estrangement
Police violence shapes the lives of racial and ethnic minorities, and while much has been written about strategic responses to police, missing is an examination of how black women navigate interactions with officers. Based on 32 interviews with black women, we find that they use witnessing, or the mobilization of others as observers to police encounters. Research demonstrates the rising role of videos and smartphones in documenting encounters wit…
The Secrets of Silence: The Everyday Policing of Black Women and Their Stories about Violence
Secrets of Silence: The Everyday Policing of Black Women and Their Stories about Violence
Jobs and tasks as a starting point for work automation research
As automation technology has proliferated in tourism through robots, chatbots and kiosks, research on work automation has also increased, leading to concerns about the impact of automation technologies on employment. However, research has generally ignored the tasks performed in each job. This issue has been highlighted in the literature as an explanation for why the expected impact of automation technology on job losses has not occurred. This st…
A framework for research on the automation of work
Job quality in the tourism industry
In many countries and regions, tourism activity is viewed as a means of increasing income and employment for local people. Research confirms that tourism development boosts employment. However, studies have neglected the quality of jobs. Job quality is a concern for policy makers and is considered a determinant of individual well-being. The quality of jobs in tourism is generally perceived to be low. Most evidence with respect to tourism job qual…
Perpetual encounters: Reconceptualizing Police Contact and Measuring Its Relationship to Black Women's Mental Health
Research and media discussion of police contact routinely conceptualize it as time-constrained interactions between officers and civilians. However, extant literature documents preparation for encounters and post-encounter advocacy, which each challenge restricted understandings of contact and, importantly, its relationship to mental health. We introduce 'perpetual encounters' to both theoretically and empirically move closer to the temporally un…
Job automation constraints in hotel work: Task-level bottlenecks in four- and five-star sun-and-beach hotels
This study examined the automatability of hotel jobs in four- and five-star sun-and-beach hotels in Spain using a task-level engineering-bottleneck approach. A total of 202 tasks from key hotel jobs were rated across eight bottlenecks under two scenarios: moderate to severe and severe. The results indicated that more than 90% of tasks encountered at least one moderate-to-severe bottleneck, and over 40% remained resistant in the severe scenario. P…
Abolition Feminist Storytelling as Methodology: Lessons Within the Stories We (Re)Tell About Punishment and Violence
This paper engages abolition feminist storytelling as a methodology for feminist criminologists to identify, reflect on, grapple with, and ultimately confront carceral logics in the stories we (re)tell about violence and punishment. Drawing on over a decade’s worth of research, advocacy, and community organizing, we identify three carceral tensions that emerged within our own storytelling: the victim-offender binary, researcher complicity, and a …
Political science (13 works) · Business (11 works) · Computer Science (8 works) · Marketing (8 works) · Psychology (8 works) · Sociology (8 works) · Law (7 works) · Tourism (7 works) · Criminology (6 works) · Policing Practices and Perceptions (6 works)