Cynthia Strathmann
Biographic Data
| ID | 192580 |
|---|---|
| NAME | Cynthia Strathmann |
| GIVEN NAMES | Cynthia |
| FAMILY NAME | Strathmann |
| SIGNATURE | STRATHMANN C |
| AFFILIATIONS | UCLA Health |
| VERIFIED | No |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 13 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2004 |
| LATEST PUBLICATION YEAR | 2010 |
| H-INDEX | 2 |
Pathways through Crisis
Working the Waiting Room
In this article, we outline the contrasting perspectives of patients and receptionists and the different ways they experience waiting rooms in three U.S. medical clinics. We are doing this to show that a consideration of waiting rooms and the receptionists who work there is an important step in understanding the patient care-seeking experience. We describe the kinds of conflicts that emerge around patient waiting and the emotional labor that rece…
“I’m Paying Your Salary Here!”
Receptionists mediate patient access to physicians. One would anticipate that patients would treat receptionists respectfully, but while many do some are condescending or even aggressive. This paper explores this conundrum in data from ethnographic research in three clinics in Los Angeles. We argue that consumer ideology helps patients construct staff as working for them, an attitude that is reinforced by the occupational segregation within the c…
The Struggle for Hearts and Minds
Labor studies scholars and union organizers agree that rank-and- file union drives are effective, even against union busters, anti- union consultants, and intransigent employers. This paper syn thesizes organizers' analyses of such campaigns in Los Angeles to explain why rank-and-file union drives work. We suggest that anti- union campaigns create fairly standard and locally hegemonic anti- union workplace cultures. We examine struggles between m…
Working the Waiting Room
In this article, we outline the contrasting perspectives of patients and receptionists and the different ways they experience waiting rooms in three U.S. medical clinics. We are doing this to show that a consideration of waiting rooms and the receptionists who work there is an important step in understanding the patient care-seeking experience. We describe the kinds of conflicts that emerge around patient waiting and the emotional labor that rece…
The Struggle for Hearts and Minds
Labor studies scholars and union organizers agree that rank-and- file union drives are effective, even against union busters, anti- union consultants, and intransigent employers. This paper syn thesizes organizers' analyses of such campaigns in Los Angeles to explain why rank-and-file union drives work. We suggest that anti- union campaigns create fairly standard and locally hegemonic anti- union workplace cultures. We examine struggles between m…
The Struggle for Hearts and Minds
Labor studies scholars and union organizers agree that rank-and- file union drives are effective, even against union busters, anti- union consultants, and intransigent employers. This paper syn thesizes organizers' analyses of such campaigns in Los Angeles to explain why rank-and-file union drives work. We suggest that anti- union campaigns create fairly standard and locally hegemonic anti- union workplace cultures. We examine struggles between m…
“I’m Paying Your Salary Here!”
Receptionists mediate patient access to physicians. One would anticipate that patients would treat receptionists respectfully, but while many do some are condescending or even aggressive. This paper explores this conundrum in data from ethnographic research in three clinics in Los Angeles. We argue that consumer ideology helps patients construct staff as working for them, an attitude that is reinforced by the occupational segregation within the c…
Working the Waiting Room
In this article, we outline the contrasting perspectives of patients and receptionists and the different ways they experience waiting rooms in three U.S. medical clinics. We are doing this to show that a consideration of waiting rooms and the receptionists who work there is an important step in understanding the patient care-seeking experience. We describe the kinds of conflicts that emerge around patient waiting and the emotional labor that rece…
Pathways through Crisis
Sociology (3 works) · Law (2 works) · Political science (2 works) · Politics (2 works) · Space (punctuation) (2 works) · Business (1 works) · Citation (1 works) · Computational and Text Analysis Methods (1 works) · Computer Science (1 works) · Consumerism (1 works)