Jana Lay-Hwa Bowden
Biographic Data
| ID | 2200706 |
|---|---|
| NAME | Jana Lay-Hwa Bowden |
| GIVEN NAMES | Jana Lay-Hwa |
| FAMILY NAME | Bowden |
| SIGNATURE | BOWDEN J L |
| AFFILIATIONS | Macquarie University |
| ORCID | 0000-0001-5681-5709 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 12 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 1 |
Analogues of engagement
Supporting student engagement and success across different types of educational delivery is of growing importance within the higher education sector. The digitalisation of the sector has required institutions to fundamentally reconsider their strategic approaches to the tertiary experience. Given that educational delivery is progressively more multi-modal, it is essential to understand how students engage during the contemporary tertiary experien…
The four pillars of tertiary student engagement and success
Creating the conditions that foster student engagement, success and retention remains a perennial issue within the higher education sector. Traditionally satisfaction has been prioritised in assessing student success. A more expansive, holistic and ontological perspective of the student experience that takes into account who and what students are becoming is required. This study develops a holistic approach to measuring student engagement. It mod…
The Process of Customer Engagement
Traditional measures of customer satisfaction have been criticized for failing to capture the depth of customer responses to service performance. This study seeks to redirect satisfaction research toward an approach that encompasses an understanding of the role of commitment, involvement, and trust in the creation of engaged and loyal customers. A conceptual framework for segmenting customer-brand relationships based on the extent to which custom…
The four pillars of tertiary student engagement and success
Creating the conditions that foster student engagement, success and retention remains a perennial issue within the higher education sector. Traditionally satisfaction has been prioritised in assessing student success. A more expansive, holistic and ontological perspective of the student experience that takes into account who and what students are becoming is required. This study develops a holistic approach to measuring student engagement. It mod…
The Process of Customer Engagement
Traditional measures of customer satisfaction have been criticized for failing to capture the depth of customer responses to service performance. This study seeks to redirect satisfaction research toward an approach that encompasses an understanding of the role of commitment, involvement, and trust in the creation of engaged and loyal customers. A conceptual framework for segmenting customer-brand relationships based on the extent to which custom…
The four pillars of tertiary student engagement and success
Creating the conditions that foster student engagement, success and retention remains a perennial issue within the higher education sector. Traditionally satisfaction has been prioritised in assessing student success. A more expansive, holistic and ontological perspective of the student experience that takes into account who and what students are becoming is required. This study develops a holistic approach to measuring student engagement. It mod…
Analogues of engagement
Supporting student engagement and success across different types of educational delivery is of growing importance within the higher education sector. The digitalisation of the sector has required institutions to fundamentally reconsider their strategic approaches to the tertiary experience. Given that educational delivery is progressively more multi-modal, it is essential to understand how students engage during the contemporary tertiary experien…
Sociology (3 works) · Computer Science (2 works) · Higher education (2 works) · Higher Education Practises and Engagement (2 works) · Higher Education Research Studies (2 works) · Pedagogy (2 works) · Political science (2 works) · Psychology (2 works) · Reputation (2 works) · Structural equation modeling (2 works)