Winifred R Poster
Biographic Data
| ID | 224452 |
|---|---|
| NAME | Winifred R Poster |
| GIVEN NAMES | Winifred R |
| FAMILY NAME | Poster |
| SIGNATURE | POSTER W R |
| AFFILIATIONS | Washington University in St. Louis |
| ORCID | 0000-0002-2327-8756 |
| VERIFIED | Yes |
| TOTAL WORKS | 16 |
| TOTAL CITATIONS | 121 |
| AUTHOR COUNT | 16 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1995 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 6 |
Introduction: Digitizing Borders, Cities, and Landscapes
This special issue asks what digital state-making means in border zones, cities, and landscapes. As a complement to discussions of such processes in cyberspace and virtual territory, we elaborate by exploring connections to physical territory. Authors provide firsthand accounts from a number of global locations where tech surveillance is especially apparent: the US-Mexico border; the city of Los Angeles; and the Uyghur borderlands of Northwest Ch…
Introduction to special issue on scams, fakes, and frauds
Deception is a pervasive feature of the online marketplace: from phone calls by fake tech support workers at Microsoft, to fraudulent emails asking for advance fee payment, and fake postings for jobs on employment platforms. Building off interdisciplinary discussions within science and technology studies (STS), this special issue expands research on the underside, illicit, and irregular forms of digital behavior. Our focus is on how scams, fakes,…
Invisible Labor: Hidden Work in the Contemporary World
Across the world, workers labor without pay for the benefit of profitable businesses—and it's legal. Labor trends like outsourcing and technology hide some workers, and branding and employer mandates erase others. Invisible workers who remain under-protected by wage laws include retail workers who function as walking billboards and take payment in clothing discounts or prestige; waitstaff at “breastaurants” who conform their bodies to a business …
Neutral Accent: How Language, Labor, and Life Become Global
Neutral Accent is a fascinating account of the troubles of globalization, communication, and technology. Through ethnographic research in Indian call centers, it explores what these sites suggest for our understandings of place, time, identity, and the body. Unlike other recent books on this subject, though, Neutral Accent is “not a study of call centers in their own right” (11). Rather, it is a study of what call centers represent for the shifti…
Pink Collar
Hidden sides of the credit economy: Emotions, outsourcing, and Indian call centers
Engaging in credit is not necessarily a rational activity for consumers. Firms utilize sociological resources and techniques to convince them to sign on to credit accounts, maintain their purchasing habits, and pay on their debts. This analysis examines how global credit industries, their subcontracting firms, and their employees, carry this out. Focusing on Indian call centers, where Indian employees provide customer service for US consumers, th…
Emotion Detectors, Answering Machines, and E-Unions: Multi-Surveillances in the Global Interactive Service Industry
Global call centers, such as those in India receiving back office work from the U.S., are testing grounds for new ICTs (information and communication technologies). While the "electronic sweatshop" has been the prevailing model for understanding the implications of these ICTs, this analysis proposes that a multi-surveillances framework offers a more compelling account. It widens the lens from managers alone, and uncovers a web of actors directly …
Filtering Diversity: A Global Corporation Struggles With Race, Class, and Gender in Employment Policy
The spread of corporate diversity programs in the past decade has meant renewed attention to the rhetoric of fairness in employment relations. A number of organizational dynamics can derail this project, however, especially at the transnational level. In the author's case studies of a U.S. high-tech firm (AmCo) and its subsidiary in India (TransCo), this happens through a filtering process, in which managers disassemble broad themes of diversity …
Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms
This paper explores the globalization of service work through an analysis of customer service call centers in India for U.S. firms. It reveals a new kind of managerial strategy, “national identity management,” in which employees are asked to subsume different national identities as part of the job. Through interviews with over eighty Indian call center personnel and case studies of three call centers, this paper analyzes how and why ethnicity and…
Harbingers of Global Change: India's Techno-Immigrants in the United States
Work-Family Relations in Transnational Perspective: A View from High-Tech Firms in India and the United States
This article presents a transnational analysis of work-family relations. Comparing three high-tech firms in India and the United States, we find that employees in each country establish different work-family boundaries. While those in the United States tend to prefer an integration of work and family realms through permeable boundaries, employees in India more often support a separation between work and family spheres through solid boundaries. Ou…
Racialism, sexuality, and masculinity: Gendering 'global ethnography' of the workplace
Dangerous Places and Nimble Fingers: Discourses of Gender Discrimination and Rights in Global Corporations
Interests and Symbols in Post-Communist Political Culture: The Case of Hungary
Les AA. s'efforcent de comprendre les raisons du succes du parti communiste aux elections de 1994 en Hongrie. Ils montrent que ce pays, apres la chute du communisme s'est trouve face a un vide democratique et social. Ils presentent dans un premier temps la situation politique en hongrie a partir de 1989. Ils examinent ensuite les resultats des elections de 1990 et de 1994. Ils s'efforcent de comprendre les facteurs qui ont determine les choix des…
Ideology and Political Beliefs in Hungary: The Twilight of State Socialism
The rise and fall of state socialism an experiment on a society in transition the stock of ideological and political knowledge beliefs and consistency beliefs and affiliations social structure and the structure of knowledge the obscure nation conclusions. Appendix
The Challenges and Promises of Class and Racial Diversity in the Women's Movement: A Study of Two Women's Organizations
This article demonstrates how class and racial dynamics generate different styles of activism among women's movement organizations. Based on a comparative study of two feminist organizations-one composed of lower-class women of color and another of upper-class white women-it charts the formation of divergent types of gender politics. First, it explores how differences in the class and racial backgrounds of the memberships create distinct organiza…
Invisible Labor: Hidden Work in the Contemporary World
Across the world, workers labor without pay for the benefit of profitable businesses—and it's legal. Labor trends like outsourcing and technology hide some workers, and branding and employer mandates erase others. Invisible workers who remain under-protected by wage laws include retail workers who function as walking billboards and take payment in clothing discounts or prestige; waitstaff at “breastaurants” who conform their bodies to a business …
Interests and Symbols in Post-Communist Political Culture: The Case of Hungary
Les AA. s'efforcent de comprendre les raisons du succes du parti communiste aux elections de 1994 en Hongrie. Ils montrent que ce pays, apres la chute du communisme s'est trouve face a un vide democratique et social. Ils presentent dans un premier temps la situation politique en hongrie a partir de 1989. Ils examinent ensuite les resultats des elections de 1990 et de 1994. Ils s'efforcent de comprendre les facteurs qui ont determine les choix des…
Racialism, sexuality, and masculinity: Gendering 'global ethnography' of the workplace
The Challenges and Promises of Class and Racial Diversity in the Women's Movement: A Study of Two Women's Organizations
This article demonstrates how class and racial dynamics generate different styles of activism among women's movement organizations. Based on a comparative study of two feminist organizations-one composed of lower-class women of color and another of upper-class white women-it charts the formation of divergent types of gender politics. First, it explores how differences in the class and racial backgrounds of the memberships create distinct organiza…
Work-Family Relations in Transnational Perspective: A View from High-Tech Firms in India and the United States
This article presents a transnational analysis of work-family relations. Comparing three high-tech firms in India and the United States, we find that employees in each country establish different work-family boundaries. While those in the United States tend to prefer an integration of work and family realms through permeable boundaries, employees in India more often support a separation between work and family spheres through solid boundaries. Ou…
Hidden sides of the credit economy: Emotions, outsourcing, and Indian call centers
Engaging in credit is not necessarily a rational activity for consumers. Firms utilize sociological resources and techniques to convince them to sign on to credit accounts, maintain their purchasing habits, and pay on their debts. This analysis examines how global credit industries, their subcontracting firms, and their employees, carry this out. Focusing on Indian call centers, where Indian employees provide customer service for US consumers, th…
Emotion Detectors, Answering Machines, and E-Unions: Multi-Surveillances in the Global Interactive Service Industry
Global call centers, such as those in India receiving back office work from the U.S., are testing grounds for new ICTs (information and communication technologies). While the "electronic sweatshop" has been the prevailing model for understanding the implications of these ICTs, this analysis proposes that a multi-surveillances framework offers a more compelling account. It widens the lens from managers alone, and uncovers a web of actors directly …
Dangerous Places and Nimble Fingers: Discourses of Gender Discrimination and Rights in Global Corporations
Introduction to special issue on scams, fakes, and frauds
Deception is a pervasive feature of the online marketplace: from phone calls by fake tech support workers at Microsoft, to fraudulent emails asking for advance fee payment, and fake postings for jobs on employment platforms. Building off interdisciplinary discussions within science and technology studies (STS), this special issue expands research on the underside, illicit, and irregular forms of digital behavior. Our focus is on how scams, fakes,…
Harbingers of Global Change: India's Techno-Immigrants in the United States
Filtering Diversity: A Global Corporation Struggles With Race, Class, and Gender in Employment Policy
The spread of corporate diversity programs in the past decade has meant renewed attention to the rhetoric of fairness in employment relations. A number of organizational dynamics can derail this project, however, especially at the transnational level. In the author's case studies of a U.S. high-tech firm (AmCo) and its subsidiary in India (TransCo), this happens through a filtering process, in which managers disassemble broad themes of diversity …
Ideology and Political Beliefs in Hungary: The Twilight of State Socialism
The rise and fall of state socialism an experiment on a society in transition the stock of ideological and political knowledge beliefs and consistency beliefs and affiliations social structure and the structure of knowledge the obscure nation conclusions. Appendix
The Challenges and Promises of Class and Racial Diversity in the Women's Movement: A Study of Two Women's Organizations
This article demonstrates how class and racial dynamics generate different styles of activism among women's movement organizations. Based on a comparative study of two feminist organizations-one composed of lower-class women of color and another of upper-class white women-it charts the formation of divergent types of gender politics. First, it explores how differences in the class and racial backgrounds of the memberships create distinct organiza…
Interests and Symbols in Post-Communist Political Culture: The Case of Hungary
Les AA. s'efforcent de comprendre les raisons du succes du parti communiste aux elections de 1994 en Hongrie. Ils montrent que ce pays, apres la chute du communisme s'est trouve face a un vide democratique et social. Ils presentent dans un premier temps la situation politique en hongrie a partir de 1989. Ils examinent ensuite les resultats des elections de 1990 et de 1994. Ils s'efforcent de comprendre les facteurs qui ont determine les choix des…
Dangerous Places and Nimble Fingers: Discourses of Gender Discrimination and Rights in Global Corporations
Racialism, sexuality, and masculinity: Gendering 'global ethnography' of the workplace
Work-Family Relations in Transnational Perspective: A View from High-Tech Firms in India and the United States
This article presents a transnational analysis of work-family relations. Comparing three high-tech firms in India and the United States, we find that employees in each country establish different work-family boundaries. While those in the United States tend to prefer an integration of work and family realms through permeable boundaries, employees in India more often support a separation between work and family spheres through solid boundaries. Ou…
Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms
This paper explores the globalization of service work through an analysis of customer service call centers in India for U.S. firms. It reveals a new kind of managerial strategy, “national identity management,” in which employees are asked to subsume different national identities as part of the job. Through interviews with over eighty Indian call center personnel and case studies of three call centers, this paper analyzes how and why ethnicity and…
Harbingers of Global Change: India's Techno-Immigrants in the United States
Filtering Diversity: A Global Corporation Struggles With Race, Class, and Gender in Employment Policy
The spread of corporate diversity programs in the past decade has meant renewed attention to the rhetoric of fairness in employment relations. A number of organizational dynamics can derail this project, however, especially at the transnational level. In the author's case studies of a U.S. high-tech firm (AmCo) and its subsidiary in India (TransCo), this happens through a filtering process, in which managers disassemble broad themes of diversity …
Emotion Detectors, Answering Machines, and E-Unions: Multi-Surveillances in the Global Interactive Service Industry
Global call centers, such as those in India receiving back office work from the U.S., are testing grounds for new ICTs (information and communication technologies). While the "electronic sweatshop" has been the prevailing model for understanding the implications of these ICTs, this analysis proposes that a multi-surveillances framework offers a more compelling account. It widens the lens from managers alone, and uncovers a web of actors directly …
Pink Collar
Hidden sides of the credit economy: Emotions, outsourcing, and Indian call centers
Engaging in credit is not necessarily a rational activity for consumers. Firms utilize sociological resources and techniques to convince them to sign on to credit accounts, maintain their purchasing habits, and pay on their debts. This analysis examines how global credit industries, their subcontracting firms, and their employees, carry this out. Focusing on Indian call centers, where Indian employees provide customer service for US consumers, th…
Neutral Accent: How Language, Labor, and Life Become Global
Neutral Accent is a fascinating account of the troubles of globalization, communication, and technology. Through ethnographic research in Indian call centers, it explores what these sites suggest for our understandings of place, time, identity, and the body. Unlike other recent books on this subject, though, Neutral Accent is “not a study of call centers in their own right” (11). Rather, it is a study of what call centers represent for the shifti…
Invisible Labor: Hidden Work in the Contemporary World
Across the world, workers labor without pay for the benefit of profitable businesses—and it's legal. Labor trends like outsourcing and technology hide some workers, and branding and employer mandates erase others. Invisible workers who remain under-protected by wage laws include retail workers who function as walking billboards and take payment in clothing discounts or prestige; waitstaff at “breastaurants” who conform their bodies to a business …
Introduction: Digitizing Borders, Cities, and Landscapes
This special issue asks what digital state-making means in border zones, cities, and landscapes. As a complement to discussions of such processes in cyberspace and virtual territory, we elaborate by exploring connections to physical territory. Authors provide firsthand accounts from a number of global locations where tech surveillance is especially apparent: the US-Mexico border; the city of Los Angeles; and the Uyghur borderlands of Northwest Ch…
Introduction to special issue on scams, fakes, and frauds
Deception is a pervasive feature of the online marketplace: from phone calls by fake tech support workers at Microsoft, to fraudulent emails asking for advance fee payment, and fake postings for jobs on employment platforms. Building off interdisciplinary discussions within science and technology studies (STS), this special issue expands research on the underside, illicit, and irregular forms of digital behavior. Our focus is on how scams, fakes,…
Political science (12 works) · Law (10 works) · Sociology (10 works) · Labor Movements and Unions (8 works) · Business (7 works) · Computer Science (5 works) · Economics (5 works) · Law (5 works) · Anthropology (3 works) · Emotional Labor in Professions (3 works)