Leo Y M Sin
Biographic Data
| ID | 225188 |
|---|---|
| NAME | Leo Y M Sin |
| GIVEN NAMES | Leo Y M |
| FAMILY NAME | Sin |
| SIGNATURE | SIN L Y M |
| AFFILIATIONS | Chinese University of Hong Kong |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 14 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2005 |
| LATEST PUBLICATION YEAR | 2009 |
| H-INDEX | 1 |
The Contrasting Effects of Culture on Consumer Tolerance
This research highlights two cultural tendencies—concern for face and belief in fate—that are characteristic of Asian (vs. Western) consumers. In three cross-cultural studies on service failures, we show that these cultural tendencies have contrasting effects on consumer tolerance, such that Asian (vs. Western) consum-ers are more dissatisfied with social failures but less dissatisfied with nonsocial failures. We further demonstrate that these co…
Market Orientation and Hotel Performance
The Contrasting Effects of Culture on Consumer Tolerance
This research highlights two cultural tendencies—concern for face and belief in fate—that are characteristic of Asian (vs. Western) consumers. In three cross-cultural studies on service failures, we show that these cultural tendencies have contrasting effects on consumer tolerance, such that Asian (vs. Western) consum-ers are more dissatisfied with social failures but less dissatisfied with nonsocial failures. We further demonstrate that these co…
Market Orientation and Hotel Performance
The Contrasting Effects of Culture on Consumer Tolerance
This research highlights two cultural tendencies—concern for face and belief in fate—that are characteristic of Asian (vs. Western) consumers. In three cross-cultural studies on service failures, we show that these cultural tendencies have contrasting effects on consumer tolerance, such that Asian (vs. Western) consum-ers are more dissatisfied with social failures but less dissatisfied with nonsocial failures. We further demonstrate that these co…
Antecedent (behavioral psychology (1 works) · Business (1 works) · Computer Science (1 works) · Consumer Behavior in Brand Consumption and Identification (1 works) · Cultural Differences and Values (1 works) · Customer Service Quality and Loyalty (1 works) · Digital Marketing and Social Media (1 works) · Evolutionary Psychology and Human Behavior (1 works) · Face (sociological concept) (1 works) · Hospitality (1 works)